Customer Success Manager

6 days ago

Singapore ARTA TECH PTE. LTD. Full time

If you’re someone who has wondered whether your money is working as hard as you are, or if you’ve ever thought that there _must _be a better way to set and work toward your goals, we want to hear from you.

We are looking for a seasoned Customer Success team member to help continue building the function at Arta Finance. You’ll be developing customer relationships, working with product, eng, marketing, and design colleagues to increase the value we deliver to customers, improving our business scalability, and playing an important role in our customer operations.

**What you’ll be doing**:

- Defining, strategizing, and executing on customer success goals, with a focus on reducing customer churn, driving customer value, and increasing customer retention and satisfaction
- Assisting in hiring, managing and supporting a team of strategic customer service personnel to ensure we are hitting our team and company targets
- Actively managing account health across our customers, and guiding the team in creating customer advocates
- Providing thought leadership and acting as a trusted advisor to our customers by building executive level relationships with them
- Being accountable for the long-term success of the customer portfolio, finding efficient and creative ways to manage customers and deliver positive impact.
- Working cross-functionally to develop, plan and implement new strategies that enable rapid growth
- Partnering closely with Product, Engineering, Design and Marketing colleagues to help shape our product direction on behalf of customers
- Developing and reporting quarterly performance metrics for the team

**Who we’re looking for**:

- You have 2+ years of experience leading a customer facing team.
- You have 4+ years of experience developing and launching Customer Success programs at scale, preferably within a consumer tech organization
- You leverage principles of organizational leadership while creating and managing high performing teams
- You have repeatedly built successful relationships with customers throughout your career
- You lead effectively in a highly dynamic and fast-paced environment
- You have experience in the fraud and AML environment
- You have exceptional organizational, operational and analytical skills
- Communication is one of your most salient strengths. You are proactive, clear, and compelling in your written and oral communication
- You are passionate and enthusiastic about helping people

**What we offer**:

- We have a robust health insurance offering for you and your family
- 20 weeks of parental leave
- 15 days paid time off annually and end of year shutdown
- Catered office meals
- Wellness allowance
- Flexible working arrangements

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