Trade & Supply Chain - Application Support Analyst

5 days ago

North Singapore BNP Paribas Full time

**POSITION PURPOSE**:
**Key Responsibilities**

Be a team member of L2 Production support team located across Hong Kong, Singapore and India to ensure 24
- 7 worldwide production support

Response to user requests, incidents and problems in a timely manner

Ensure issues are reported, tracked, followed up and escalated timely

Resolve or coordinate the resolution of issues with other internal teams and / or the vendor.

Communicate and provide status updates on issues to business users, management team and other stakeholders

Set up preventive system monitoring and alerting

Support Disaster Recovery Test and Business Continuity activities

Coordinate and follow up with Project team to ensure permanent fix is prioritized and planned.

Analyze and challenge existing support processes to achieve continuous improvement

Support end-of-day and end-of-month overnight batches if any

Perform and coordinate regular maintenance activities

**Competencies (Technical / Behavioral)**

Good functional knowledge on Supply Chain and Trade Finance flow (Front to Back ) is significant advantage

Experience with release and patch deployment, hands on experience of IBM WebSphere or Tibco deployment is advantage

Knowledge with web based technology and Unix server infrastructure

Knowledge of PL/SQL

Possess good analytical skill and self-motivated

Ability to develop support tools/scripts as required

Database performance & SQL tuning experience is a plus

Good technical troubleshooting and debugging skills and familiar with Unix commands

**Specific Qualifications**
- & time-critical systems is routine.

The following knowledge and experience are required:
A background in banking and experience in Supply Chain and Trade Finance systems is a must

Good understanding of Supply Chain and Trade Finance operational activities

Good understanding of change, incident & problem management methodologies

Good understanding of Business Continuity, Disaster Recovery, IT Risk and Security

Strong team player

**About BNP PARIBAS**

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

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