Operation Officer
3 days ago
**Operation Officer - On-Site**
**Roles & Responsibilities**
As an Operations Officer, addressing customer inquiries, resolving issues, and providing updates on permit status to ensure planned deliveries are successfully arranged to End -User.
**Key Responsibilities**
- Liaise with Customer
- Monitor the permit status for approval
- Engage in close communication with customer
- Support in discrepancy handling
- Support in handling customer escalations
- Validate accuracies of permits
- Break Bulk
- Ensure to commit to the procedures
- Ensure to update and provide daily activity report to TAMs
- Maintain professional communication with customers
- Close monitoring of permit approvals
- Ensure that all customer enquiries are attended timely and professionally
- Coordinate with BPO team on permit approvals
- Advice immediate superior of any irregularities discovered within the assigned transactions
- Coordinate with BPO and colleagues in managing customers’ expectations during system downtime
- Responsible to assess Customs query for document submission, and submit required supporting documents to SG Customs
- Coordinate with relevant government agencies to attend to queries on required supporting documents or information and promptly follow-up to ensure timely approval of permits
- Monitor the BPO query/CA Pending trackers daily and prioritise the urgent outstanding jobs
- Assist with other duties and tasks assigned by immediate superiors
**Requirements**:
- Prior experience (1-2 years) in logistics operations, preferably in a customer-facing or coordination role
- Familiarity with Singapore’s customs procedures and regulatory agencies (e.g., Singapore Customs, Controlling Agencies, SFA, IMDA)
- Strong interpersonal and communication skills to effectively engage with customers, partners, and internal teams
- Proactive and customer-centric mindset with the ability to handle escalations professionally and calmly
- High attention to detail and accuracy, especially in validating documents and permits
- Able to work independently while maintaining strong collaboration with team members and cross-functional stakeholders
- Resilient and adaptable to fast-paced environments and shifting priorities
- Positive attitude, willingness to learn, and a hands-on approach to problem-solving
- Proficient in Microsoft Office (Excel, Word, Outlook); experience with logistics or permit systems is a plus
- Willing and able to work two rotating shifts at customer premises (e.g., morning and night shift)
- Comfortable working on-site and engaging in day-to-day operational tasks
**Benefits**
- Competitive basic salary
- On-site and shift allowances provided on top of basic salary
- Annual leave, medical leave, and statutory benefits as per MOM regulations
- Opportunities for learning and development
- Dynamic and supportive work environment
Thank you.
Pay: $2,000.00 - $2,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Professional development
Supplemental Pay:
- Performance bonus
**Education**:
- GCE 'O' Level or GCE 'N' Level (required)
**Experience**:
- Logistics: 1 year (required)
Work Location: In person
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