Assistant Customer Service Manager, Branches

7 days ago

Singapore BANK OF CHINA LIMITED Full time

**Job Decription**:
1. To ensure operations efficiency and excellent customer service so as to meet the business objectives.
- Overseeing staff in delivering customer service over the counter
- Supervising staff providing courteous and prompt service to customers
- Gathering feedback from customers and making prompt changes or recommendations to maintain quality service.
- Handling difficult customers/problems/complaints.
- To develop and manage staff effectively.

2.To ensure that operations and administrations are completed within specified time frame.
- Providing job performance feedback and training to staff
- Identifying staff for in-house/external courses to strengthen their job knowledge and soft skills
- Meeting staff regularly to communicate, counsel, motivate and foster teamwork.

3.To ensure that quality service is provided to customers. Possessing effective communication skills and patience to deal with customers.
- Reviewing of operational procedures /workflow and making/reviewing enhancements
- Providing support in ad-hoc projects and ensuring effective co-ordination for the respective sections
- Collating feedback and liaising with cross departments.
- Possessing counselling and leadership skills.

4.To ensure effective risk management.
- Ensuring the respective sections perform monthly check on job procedures compliance
- Overriding of transactions

Making discretionary approvals for customers transactions

**Job Requirements**:

- Diploma holder and above
- Prefer similar level of experience in branch operation
- Effective interpersonal and communication skills
- Problem solving skills
- Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
- Able to work on Saturdays (full day)

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