Client Support Coordinator

3 days ago

Singapore SaveTech Solutions Pte Ltd Full time

Company

SaveTech Solutions Pte Ltd

Designation

Client Support Coordinator

Date Listed

05 Feb 2025

Job Type

Entry Level / Junior Executive
- Free/ProjPart/TempIntern/TS

Job Period

Immediate Start - Flexible End

Profession

Admin / Secretarial

Industry

Computer and IT

Location Name

Lavender Street, CT Hub 2, Singapore

Address

114 Lavender St., Singapore 338729

Map

Allowance / Remuneration

$10 hourly

Company Profile

SaveTech Solutions Pte Ltd is a software company that serves Small Medium Enterprises. Our solutions are targetted to help companies save time and resources and ultimately help them to achieve greater success.

**Job Description**:
Main Responsibilities:

- Serve as the primary point of contact for B2B clients after the sales closure by Business Development Executives.
Facilitate clear and timely communication between the company and clients.
- Work with clients to collect necessary details for project implementation, customization, or onboarding (e.g., technical specifications, timelines, and other requirements).
Ensure all required documentation and agreements are complete and accurate.
- Collaborate with internal teams (e.g., technical, product, or customer success teams) to ensure client requirements are understood and met.
Monitor project milestones, keeping both the client and internal teams updated on progress.
- Prepare and manage client-related documentation, such as contracts, invoices, and progress reports.
Maintain accurate and updated client records in the CRM system.
- Address and resolve client inquiries or concerns promptly and effectively.
Escalate complex issues to the appropriate department while ensuring resolution in a timely manner.
- Generate regular reports on client activity, project progress, and feedback for the management team.

**Requirements**:

- Strong communication and interpersonal skills.
Organizational skills with attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- A collaborative mindset and a proactive approach to problem-solving.
- Training will be provided, welcome fresh graduates to apply

Application Instructions

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