Hotel Operations

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re **living our mission** and growing our homes in South Korea and Japan.

Believing in the **power of a team**, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace **being human** in a driven and **result focused** environment to **make things happen** and ensure the dream becomes a reality.

Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.

Come **enjoy the journey**with us and become a Cove Superstar

**Job Title: Hotel Operations Manager**

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**Start Date: ASAP**

**Location: Singapore**

**Reports To: Head of Operations**

**Role overview**:
The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.

**What you’ll be doing**:
**1. Guest Services & Front Office**:

- Supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction.
- Handle guest feedback and complaints promptly and professionally.
- Monitor guest satisfaction scores (e.g., online reviews, surveys) and drive improvement plans.

**2. Housekeeping & Maintenance**:

- Oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards and maintained properly.
- Coordinate with maintenance/engineering teams to ensure all equipment and facilities are in good working condition.
- Track maintenance schedules and oversee preventive maintenance programs.

**3. Staff Management & Training**:

- Lead, mentor, and develop department heads and line staff in operational departments.
- Conduct regular performance reviews and implement training programs to enhance service delivery and staff motivation.
- Schedule staffing based on occupancy and operational needs.

**4. Revenue Management, Budgeting & Cost Control**:

- Assist in preparation and management of departmental budgets and forecasts.
- Monitor and control operating expenses while maintaining quality and service standards.
- Ensure compliance with procurement and inventory control procedures.
- Revenue management experience is a plus.

**5. Operational Efficiency & Standards**:

- Implement and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
- Ensure compliance with health, safety, and security regulations.
- Conduct regular inspections and audits of rooms, public areas, and back-of-house.

**6. Coordination & Communication**:

- Act as a key liaison between departments to ensure seamless guest experiences and smooth operations.
- Collaborate with Sales, Marketing, and Finance teams as needed.

**What makes you a great fit**:

- Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
- Strong knowledge of front office, housekeeping, and maintenance operations.
- Flexibility to work on shifts, weekends, and public holidays when needed
- Excellent leadership and team management skills with the ability to motivate and develop staff
- A good command of spoken and written English
- Problem-solving skills
- Friendly, Honest, and Detail-oriented

Pay: $3,500.00 - $4,000.00 per month

**Experience**:

- Complaint handling: 1 year (preferred)
- Hospitality: 2 years (preferred)
- Customer facing role: 1 year (preferred)