Operations Response Lead

Overview:
**170+ Years Strong. Industry Leader. Global Impact.**
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

We are seeking an experienced Operations Response Lead, who will be embedded to one of our major MNC client. Reporting to the Southeast Asia Security Manager, primary responsibility includes providing advice and expertise to ensuring the security and safety of Clients premises, property and, most importantly, personnel.

**Responsibilities**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Coordinating 24/7 coverage.
- Delivery of core function Security responsibilities at both sites, namely.
- Providing advice on Access Management: ensuring access management systems and processes are being adhered to.
- Providing advice on Alarm Management; managing the effective security response to all alarms impacting Stakeholder's space.
- Incident Management; coordinating the Group Security response to local issues and incidents impacting the security and safety environment.
- Life Safety; overseeing the Group Security life safety response capabilities and responsibilities within Stakeholder's space.
- Risk Management: ensuring patrol, system, and equipment check protocols and reporting are adhered to, so all Group Security dependencies are in good working order. Any defects or risks should be identified and addressed in an appropriate and timely manner.
- Risk mitigation: supporting facility and risk assessment processes to identify and mitigate facility risks.
- Implementing team training and drilling initiatives to drive and reinforce core competency capabilities.
- Working with Security Management in identifying core function process, performance, and productivity gains.
- Identifying and escalating any breaches or areas of concern relating to Security personnel, procedures, or systems.
- Leadership: providing, by way of example, guidance and direction to the team that best enables team members to achieve individual potential and realize best practice delivery to Stakeholder
- Supporting (or leading in absence of SEA Security Manager) the Security incident response for issues affecting the Stakeholder's business in SEA geography.
- Overseeing Security Systems & Projects with effective delivery of day-to-day security provision to Stakeholder's Offices with supervisory over Security Systems & Projects Manager.
- In addition to Singapore/ SEA operational requirements, following developmental roles are also envisaged as forming part of the Singapore Security Manager function.
- Supporting regional innovation and performance improvement initiatives.
- Supporting regional management to develop an internal audit capability.
- Short term deploy ability to support regionwide resiliency and capacity building.
- Supporting quality control assurance for other security functions within SEA (e.g. Jakarta).
- All other duties, as assigned.

Qualifications:
Prefer at least Diploma, must have experience of five years.
- Strong analytical and decision-making abilities.
- Excellent communication and negotiation skills.
- High level of integrity and professionalism.
- Proficiency in claims management systems and Microsoft Office Suite.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Must be able to work any shift including evenings, weekends, and holidays to ensure the successful completion of work assignments.
- Travel, as required.