Client Onboarding Associate, Wealth Management

**JOB DESCRIPTION**
Creating a lasting first impression starts with a stellar client onboarding journey.

The Onboarding Officer (OO) works with the various stakeholders to ensure effective outcomes, compliance with processes and complete quality control reviews, escalating any issues identified to the Onboarding Team Lead.

As a Client Onboarding Associate, you will be part of the global Middle Office Operations team supporting all aspects of Client Onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements.

You will own the end to end Onboarding process of all clients including partnership with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and delivered timely in accordance with client-level due diligence requirements.

You will assist with the drafting and gathering of client documents to make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team.

If you are intellectually curious and have a keen interest in regulatory changes and requirement around client KYC, Suitability and Documentation, you may be the perfect fit for our team.

**Job responsibilities**:
Ensuring that process outputs are of high quality, in line with internal quality standards; escalating any issues to Onboarding Team Lead
- Advise and guide team members within own area of responsibility to create and foster an environment of continuous improvement
- Contribute ideas and participate in efforts to drive continuous improvement to enhance service delivery
- Work independently and complete assigned tasks within the established timeframes
- Responsible for coordinating the effective completion of each assigned case from initiation to completion; following up with team members within own area of responsibility for completing sub-activities across the end to end renewal process
- Act as primary interface for Bankers; responsible for managing expectations and enhancing the client experience
- Drives effective issue resolution within boundaries of policy, ensuring cases are completed in line with defined service level agreements
- Single point of contact to facilitate all queries for that cases within own area of responsibility, including issues around PEP, screening, regulatory, compliance, legal, operational risk
- Undertake Client due diligence on a timely basis and ensure they are performed to meet the required quality and detail standards as required by Policy & Procedures
- Analyze AML risks associated with the client from a technical perspective, identify and escalate potential risks and operational issues as appropriate; identify red flag / dot situations and escalate in line with policy and procedures
- Ensuring appropriate and confidential handling / sharing of sensitive client data

**Required qualifications, capabilities, and skills**:

- At least 5 years of relevant experience in Client Onboarding within the financial industry
- Strong understanding of KYC, AML, Regulatory requirements (i.e. HKMA and MAS)
- Strong knowledge of Private Banking industry
- Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills
- Excellent communication skills, fluent in English and Chinese (written / verbal) as you may be required to cover for other locations
- Open minded, able to share information, knowledge and expertise with peers and team members
- Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
- Bachelor’s degree

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking