Doo Care Support

6 days ago

Singapore DOO PAYMENT SG PTE. LTD. Full time

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Doo products. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service.

In this role, you are expected to:

- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
- Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
- Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
- Evaluate the nature of each call and determine the appropriate action to complete the request.
- Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
- Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
- Provide general information and support on any related topic or product and direct the customer accordingly.
- One Stop Fulfillment of Customer Service with customer and the issuer.
- Use several computer programs to respond to customer inquiries.
- Document cases to show action taken.

**Requirements**:

- Required languages - native/professional proficiency in Mandarin is an added advantage
- Must be able to work shift work, on public holidays and on weekends
- Diploma in any relevant discipline
- Strong customer service skills and orientation
- Requires a minimum of 2 years experience in a customer service environment
- A minimum of 1 year in a Contact Center environment
- Strong verbal, written and interpersonal skills required
- High level of active listening skills
- Fast and accurate keyboard skills

What will also help:

- Working knowledge of the payment industry and Doo’s business
- The capacity to experience other people’s thoughts and feelings from their point of view, rather than our own
- To remain positive despite the nature of the conversation.
- Experience working in the travel and hospitality and call center environment preferred

  • Care Professional

    6 days ago

    Singapore ADVENTAGE CARE PTE. LTD. Full time

    Home Instead specialises in helping seniors who need care and nurturing professionals who want to help in our community. We have an exciting opportunity for you to join our supportive team as a Care Professional. At Home Instead, we focus on valuing individual skills and abilities. **About this Role** As a Care Professional, you will bring joy and dignity...

  • Care Staff

    4 days ago

    Singapore Care Corner Singapore Ltd Full time

    **About Us**: Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened.Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people...

  • Care Staff

    4 days ago

    Singapore Care Corner Seniors Services Ltd Full time

    COMPANY DESCRIPTION Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened.Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised...

  • Wound Care Nurse

    5 days ago

    Singapore RN CARE PTE. LTD. Full time $90,000 - $120,000 per year

    Job Description:Assist clinical teams in managing complex wounds.Offer clinical expertise and knowledge to patients.Provide support to patients and their caregivers upon disease diagnosis.Take responsibility for assessing, planning, and delivering comprehensive care for patients.Deliver personalized and holistic care to help patients manage their...

  • Student Care Teacher

    2 weeks ago

    Singapore Mandarins Student Care Full time

    About the role Mandarins Student Care is seeking a full-time Student Care Teacher/Assistant to join our team. You will play a vital role in creating a safe, nurturing, and engaging environment for primary school students after school hours. This position is ideal for someone who enjoys working with children, can support them academically, and is able to...

  • Care Staff

    2 weeks ago

    Singapore CARE CORNER SENIORS SERVICES LTD. Full time $30,000 - $50,000 per year

    JOB RESPONSIBLITIESSupport team in monitoring of seniors' physical and mental health and well-being:Conduct visual check and take/monitor vital signsAct on clients' irregular conditions, report to senior care staff or supervisor and caregiver, if necessary, record in communication notes, submit incident report where neededIdentify changes in seniors'...

  • Manager (Community Care)

    4 days ago

    Singapore CARE CORNER SINGAPORE LTD Full time

    Secretariat and Coordination Function Lead in working with partner organisations’ leaders, including SCC, AAC, HPC+, and HT providers, to align goals, establish roles, and develop strategies and workplan for Toa Payoh sub-region to achieve the deliverables specified for the Integrated Community Care Provider (ICCP)Work with centre managers and ground teams...

  • Care Associate

    22 hours ago

    Singapore Care for the Elderly Foundation (Singapore) Full time $30,000 - $40,000 per year

    Role & ResponsibilitiesProvides Home Personal Care services including assistance with activities of living (e.g. showering, dressing, feeding, toileting, transferring, and mobility support), elder sitting, medication reminders, mind-stimulating exercises and simple exercises.Works closely with the clinical team to ensure that the patient is well taken care...

  • Care Nurse

    2 weeks ago

    Singapore HOVI CARE (SINGAPORE) PRIVATE LIMITED Full time

    Role description: In charge of organising daily nursing, developing and meeting operational standards, following the guidelines Provide nursing leadership and effective delivery of optimal nursing care to all seniors in the centre and home care Provide orientation and guidance for new staff through continuing education and supervision to achieve quality care...

  • Care Nurse

    2 weeks ago

    Singapore HOVI CARE (SINGAPORE) PRIVATE LIMITED Full time

    Role description: In charge of organising daily nursing, developing and meeting operational standards, following the guidelines Provide nursing leadership and effective delivery of optimal nursing care to all seniors in the centre and home care Provide orientation and guidance for new staff through continuing education and supervision to achieve quality care...