People Operations Specialist

**About Airalo**

Alo Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 40+ countries and six continents. What glues us together is our commitment to changing the way you connect.

**About you**

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

**About the Role**

**Position**: Full-time / Employee

**Location**: Remote-first

**Benefits**: Employee Stock Options, Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

As a
**People Operations Specialist**, you will be responsible for all day-to-day people-partnering matters within your tribe and be a key driver for change & operational excellence, aligning business & people strategies to develop a pleasant, rewarding & high-performance culture within Airalo. You’ll be working closely with our founders, C-level executives, VPs & Directors of your assigned tribe, as well as the entire People & Talent team.

**Responsibilities include but are not limited to**:

- Drive Airalo’s global HR strategy in close collaboration with the VP, People, Director of People Operations, department heads & key stakeholders;
- Support with yearly Headcount Planning & Forecasts with the People Director, Talent, and Hiring Managers;
- Assists senior management in the development of solutions for current and future business needs through employee development, organizational development, cultural and process-oriented perspectives;
- Offer an optimal, welcoming & automated onboarding experience to all our staff. Work with our partners to establish employment contracts for all our new joiners, ensuring full compliance with local regulations;
- Documentation: Centralize & maintain all employees’ personal & professional information/documentation on various HCM tools & systems;
- Reporting: Provide regular & metrics to your tribe managers: Performance, Employee Engagement, Pulse Study, Employee Retention, etc;
- L&D: Act as an integral consultant & train your tribe leaders & managers on best management practices, performance management, labor regulations, etc;
- Conflict Management: consult with employees & managers to address & resolve the root causes of any human resources issues objectively & impartially;
- Participates in company-wide programs & initiatives (ie. salary review, workforce planning, organizational change, ESOP, C&B, etc).

**Must-haves**:

- Bachelor’s degree in human resources, business administration, or similar relevant field & a minimum of 3 years of experience in HR business partnering role;
- Proven experience in taking charge of projects and guiding them to successful completion;
- Possesses strong leadership skills and is resilient;
- Possesses strong customer-centric skills with a passion for service, ensuring all our interactions with people are handled professionally and with thorough attention to detail;
- Proven experience in strategic HR plans and solutions, dealing with organization strategies and complex business/HR-related topics;
- Strong stakeholder management, interpersonal, and communication skills with all levels of seniority in a cross-functional & global environment;
- Effective & analytical mindset, creative and pragmatic problem-solving skills with strong business acumen & user-centric philosophy;
- Self-driven, optimistic, and keen to work as part of a professional and closely-knit team while highly organized with excellent time management skills;
- Experience with HRIS, HCM & other tools, ensuring the highest level of confidentiality & accuracy on personal & professional information.

**Good to have**:

- Experience in the travel tech and/or telco industry;
- Relevant HR certifications (iHRP, CIPD, SHRM, etc);
- Additional written/spoken languages.
- We sincerely thank all applicants in advance for submitting their interest in this opportunity with Airalo._