Aftersales Service, Senior Executive
1 day ago
**Responsibilities**
- Support the implementation of service processes and targets, warranty and extended warranty conditions, analysis & reporting
- Work with business units to obtain warranty conditions and ensure adequate system and processes are in place
- Set up and maintain warranty conditions and pricing, and extended warranty sales process
- Improve service level administration and processes to drive customer satisfaction
- Implement improvements to service processes and ensure compliance to company’s internal policies
- Work internally with Customer Service, Sales and HQ to support operational efficiency on a regional level
**Requirements**:
- Diploma/ Degree
- At least 4 to 5 years of aftersales support experience, preferably in a MNC setting
- Hands on experience in warranty management and administration
- Proficient in Microsoft Excel
- Good communication skills
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: XinYi | Registration No: R1328898
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