
Operations Associate
3 days ago
**About the company**:
Aunty is a babysitting app in Singapore that connects parents to pre-vetted babysitters. Designed for busy parents, bookings can be made for the same day to 3 months in advance. Parents can search, interview and book within minutes
Here at Aunty, we are on a mission to make it easy to connect you to your village. We strongly believe that parents need a break occasionally because it is challenging to give your 100% attention when we are running on empty. Well-rested parents will be able to raise happy and thriving children.
**Job Summary**:
**Key Responsibilities**:
- Manage and optimize the daily operations of the company, ensuring smooth, efficient, and high-quality service delivery.
- Establish and maintain strong customer relationships to drive customer satisfaction and loyalty.
- Efficiently manage scheduling and ensure the timely placement of caregivers with families.
- Measure and analyse key performance indicators to track progress and success.
- Oversee the recruitment process for caregivers, conducting interviews, background checks, and reference verifications.
- Continuously identify and implement process improvements to enhance operational efficiency.
**Qualifications**:
- A bachelor's degree in any discipline.
- Demonstrate strong work ethics and the ability to collaborate effectively.
- Proficiency in using Microsoft Excel and other relevant software tools for data analysis and reporting.
- A commitment to maintaining the highest standards of client satisfaction.
- Strong communication and interpersonal skills, with a customer-centric approach.
This is an opportunity to make a meaningful impact on families and children's lives. If you are passionate about childcare and operations management, join us in our mission
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