Facilities Management Support

1 day ago

Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time

Operational:

- Prepare all reports required by Global, Regional and the client
- Oversee vendor management and ensure the account is compliant with supply chain approved processes.
- Oversee open work environment in head offices and create a culture that enhances customer experience
- Drive success, engagement, and continuation of workplace experience in the Facilities Management Team.
- Managing mailroom and catering vendor
- Managing office coffee machine and tea ladies

Client Relationship
- Drive highly satisfied client outcomes through excellent communication, problem solving, and action planning.
- Engage with the client for customer surveys, quarterly Super KPI and other performance platforms, to make sure we deliver excellent service level.
- Proactively foster a strong communication stream with key stakeholders.

Risk & Compliance
- Ensure the account is compliant with Health & Safety standard, JLL ethics and regulatory requirements. Drive a risk conscious culture within the team. Ensure that risk escalation processes are followed.
- Ensure all incidents are reported and managed per the client and JLLs best practices and internal reporting processes. Quickly and effectively, respond to incidents and ensure accurate communications are escalated.

Ensure all team member complete corporate mandatory training.
- Strong people skills, ability to communicate and influence a diverse audience. A transformational leader with change management experience during times of transition.
- Has strong experience in managing a team to deliver high touch workplace experience to the end users
- Experienced and enthusiastic in-service excellence
- Strong ability to deal with ambiguity, complaint and solve complex problems effectively.
- Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Develops others and focuses on supporting the team through goal setting, completion of objectives and succession planning.
- Languages: Must be fluent in English
- Excellent PC skills, proficient in Microsoft Word and Excel.
- At least 10 years’ experience in Hospitality, Facilities Management

Degree in hospitality, facilities management is preferred

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