Technical Project Manager
2 weeks ago
He/She is responsible for both the Desktop and Server Platform services. The team architects and engineers the Microsoft operating systems and enterprise products such as Windows 10, Windows Server 2019 and Microsoft SCCM/MECM, third-party enterprise VDI products such as Citrix XenDesktop and XenApp, as well as multiple custom in-house systems management and software delivery platforms.
Lead complex and high-priority projects, and manage sponsors and stakeholders with competing priorities, resourcing levels and time constraints
- Identify and manage program blocking issues, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical or operational constraints
- Guide the project team(s) to follow the team’s project management best practices
- Drive the project team(s) to accomplish daily activities by actively promoting prioritization, team readiness, and commitment for each project phase or sprint.
- Assist the project team(s) in identifying continuous improvement opportunities and efficiencies
- Work with the broader Engineering teams to define product goals and longer-term strategic vision
- Develop, implement, and manage new services and tools, and strategic programs to support and enhance stakeholder engagement, communication and feedback
- Be obsessed with user-centric design and delivering the best user experience
- Assist with the investigation and root cause resolution for escalations.
**Basic Qualifications**
- 5+ years of experience in project management
- Strong communication skills
- Ability to work independently and in collaboration with other team members
- Proactively identify efficiency and design improvements to existing systems and processes
- Proficient with Jira, Confluence, MS Office products (Excel, Word, PowerPoint) & other Project management tools
- Previous experience managing Infrastructure related migration projects
- Experience or knowledge of Waterfall project management and Agile delivery framework
- Ability to multi-task across projects with different priorities
**Preferred Qualifications**
- Bachelors or master’s degree in business or technical field
- Hands on experience working with data to shape required metrics and telemetry for both engineering and customer use
- Ability to leverage modern analytics platforms
- Experience working in a financial institution or regulated enterprise environment
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