Gym Manager

14 hours ago

Singapore WATCHTOWER HOLDINGS PTE. LTD. Full time

**Position Overview**:
The Gym Manager is responsible for overseeing the day-to-day operations of the gym. This role requires a strong passion for fitness, exceptional leadership and organisational skills, and the ability to create a positive and motivating environment for staff and members. The Gym Manager is responsible for managing staff, ensuring excellent customer service, driving membership growth, and maintaining a clean and safe facility.

**Key Responsibilities**:
**Operational Management**:

- Oversee all aspects of the studio's operations, including scheduling, facility maintenance, and equipment upkeep.
- Develop and enforce policies and procedures to ensure smooth and efficient operations.
- Monitor key performance indicators (KPIs) and implement strategies to optimize studio performance.

**Customer Service**:

- Create a welcoming and supportive environment for members, ensuring exceptional customer service at all times.
- Address member concerns and resolve issues in a timely and professional manner.
- Foster a positive and inclusive community through effective communication and engagement.
- Follow up with potential prospects and let them know regarding the various membership packages that are available

**Sales & Promotion**
- Ensure all enquiries are attended to promptly and professionally on all platforms
- Track all leads and implement a system to ensure effective conversion rates
- Promote and sell studio packages, programs and services
- Diligent promotion of all studio programs, services and products
- Meeting and exceeding all membership sales and performance targets
- Diligent supervision of Community Outreach programs
- Designing and executing sales and marketing initiatives and campaigns
- Design and execute member signup, retention and renewal strategies

**Class and Program Management**:

- Coordinate and schedule classes according to the programmes from HQ, ensuring class setup is properly organised.
- Collaborate with instructors and trainers to develop new strategies on how to setup for classes if needed.
- Monitor class attendance and member feedback to optimize class offerings.

**Qualifications and Requirements**
- Must have more than 3 years experience of leading and managing teams; experience in the fitness industry is a requirement
- Good leadership skills with a successful track record of developing people and spotting talent
- Excellent knowledge of the industry and operational challenges
- Able to deliver real improvement - able to get things done, strong influencing skills
- Good communication skills with all levels of the business
- Strong desire and ability to motivate and inspire people and teams
- Clear, logical, and analytical thinker
- Local knowledge and experience and/or cultural sensitivity
- Personal Training: 2 years (preferred)

**The Package**
- Generous salary with high commissions and bonuses
- Health and Dental benefits
- Guaranteed Strong Traffic and Clientele Base
- Professional and personal growth, development, and further opportunities to grow within our company
- Career progression
- Opportunities for courses, development, and training
- Free gym membership and discounted rates for spouse/family member
- Good working environment and culture

**Benefits**
- Dental insurance
- Employee discount
- Flexible schedule
- Gym membership
- Health insurance
- Professional development

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