Operations Manager
1 week ago
**ROLES AND RESPONSIBILITIES**:
- Oversee day-to-day operations of inbound and outbound freight forwarding and warehouse facilities, including cargo handling, storage, inventory management, and distribution.
- Develop and implement operational strategies to optimize efficiency, minimize costs, and enhance service quality.
- Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed.
- Ensure compliance with safety regulations, security protocols, and quality standards in warehouse operations.
- Optimize warehouse layout, storage systems, and material handling equipment to maximize space utilization and productivity.
- Address any issues or delays in freight shipments and implement solutions to minimize disruptions to customer operations.
- Build strong relationships with key customers and partners to enhance business opportunities and customer satisfaction.
- Address customer inquiries, concerns, and complaints in a prompt and professional manner.
- Prepare quotations for client inquiries
**QUALIFICATIONS**
- Minimum 'O' level or Diploma preferred
- Minimum of 5 years of experience in operations management within the freight forwarding or logistics industry, with a strong background in warehouse management
- In-depth knowledge of freight forwarding operations, warehouse management principles, and logistics processes
- Excellent communication skills, both written and verbally for English
- Familiarity with customs regulations, trade compliance requirements, and international shipping procedures
- Excellent computer skills in Microsoft Office (Words & Excel)
- Fast learner with positive attitude
- Able to work under pressure but with mínimal supervision
- A good team player and able to work independently
- Self-motivated and goal-oriented
- Meet all clients' requirements and exceed expectations, upholding our strong reputation
- Ensure compliance with Company's corporate protocol
Competitive salary package with performance-based incentives.
Comprehensive health insurance and other benefits.
Opportunities for professional development and career advancement.
Dynamic and collaborative work environment with opportunities to make a significant impact.
Pay: From $3,000.00 per month
**Benefits**:
- Dental insurance
- Free parking
- Parental leave
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- 13th month salary
- Overtime pay
- Yearly bonus
Work Location: In person
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