Operation Executive
6 days ago
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE
Be part of our diverse and inclusive team.
Job Function
The Ticketing Operations Team at Marina Bay Sands plays a crucial role in coordinating with various departments and ticketing partners to ensure the seamless delivery of ticketed attractions and events, primarily the ArtScience Museum and our Attractions.
The team operates as a cohesive unit, comprising two sub-teams: Product Management and Product Operations. While each sub-team specializes in distinct areas, all team members collaborate seamlessly to guarantee the smooth operation of ticketed attractions and events across the venue.
Product Management - manages ticket sales requirements and analyzes ticketing data to enhance operational efficiency and customer experience.
Product Operations - responsible for overseeing all technical aspects of ticketing system enhancements, ensuring the smooth functioning and optimization of the ticketing infrastructure.
Responsibilities
Project Assistant
- Assist and follow through all technical aspects of ticketing system (eg: enhancements in ticketing system, website development, systems integration, UAT, reports and reconciliation).
- Draft Standard of Procedures and training guides based on ticketing system.
- Develop, administer, and manage the ticketing system in line with company policy and ‘best practice’ procedures and recommend improvements and updates as required to ensure best use of the latest technology.
Tickets Configuration
- Coordinate with team to prepare for ticket sales, ensuring alignment and prepare for upcoming events.
- Take ownership of configuring events accurately in the ticketing system, managing seat inventory, setting prices, resolving issues promptly, and proposing solutions for future ticket builds as needed.
Ticketing System Management (Day-to-day)
- Oversee the end-to-end process of ticketing system enhancements:
- Evaluate requests from stakeholders and continuously identify areas for process improvement and automation.
- Review and prioritize enhancement requests based on urgency, revenue impact, and operational needs.
- Collaborate with IT team and ticketing partner to develop, test, and implement system enhancements.
- Document all enhancements and procedures for future reference and training purposes.
- Provide ongoing support and troubleshooting assistance for ticketing system-related issues with existing resources.
- Any other duties as assigned.
Requirements
- Experience of ticketing systems and platforms or technical concepts such as APIs has a strong advantage.
- Experience with illustrator software will be useful. I.e. Photoshop.
- Ability to respond with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid changes in a fast-paced environment.
- Good written and verbal communication skills
- Strong analytical skills and strategic thinking.
- Needs to be responsive via phone to resolve issues that might occur during non-working hours.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
-
Manager, Operations Development
2 weeks ago
Marina Bay, Singapore Marina Bay Sands Full timeLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Manages development and execution of logistic plans in coordination with DPM, to assure successful delivery of projects. - Interacts frequently with DPM Project Management to understand project risks. Responsible for communicating risks to...
-
Executive, Ticketing Operations
2 days ago
Marina Bay, Singapore Marina Bay Sands Full timeLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Project Assistant - Assist and follow through all technical aspects of ticketing system (eg: enhancements in ticketing system, website development, systems integration, UAT, reports and reconciliation). - Draft Standard of Procedures and...
-
Senior Marketing Executive, Sales Operations
2 days ago
Marina Bay, Singapore Marina Bay Sands Full timeLOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Summary As a Senior Marketing Executive, Sales Operations & Support - Casino Market Development, you will play a vital role in driving business growth by supporting the daily operations of Premium Programs related to Market Development. Your expertise will ensure...
-
Junior Vessel Operations
1 week ago
Marina Bay, Singapore Sumec Ocean Transportation Pte. Ltd Full time**Location** Marina Bay Financial Centre **Job Function** Operational Roles **Employment Type** Full Time **Position Level** Junior executive **Education Level** Degree **Salary Range** 4,000 - 4,500 **Number of Vacancies** 1 **Posted On** 60 minutes ago **Expiring On** 3 months **Job Scopes & Responsibilities** - To handle all operational matters...
-
Marina Bay, Singapore Marina Bay Sands Full time**Job no**: 500814 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Marketing & Communications **JOB SCOPE** **Background** As the global benchmark for integrated resort developments, Marina Bay Sands continually evolves and reinforces its positioning as the premium luxury and lifestyle destination of choice. As the property...
-
Senior Asset Management Executive
2 weeks ago
Marina Bay, Singapore Raffles Quay Asset Management Pte Ltd Full timeAs a Senior Asset Management Executive, s/he will support the execution of asset management strategies on marketing and leasing, operational controls and revenue management to increase property income and maximize the portfolio valuation, maximizing ROI on assets. In addition to oversee various projects timeline and plan to ensure major milestones are...
-
Customer Service Executive
2 days ago
Marina Bay, Singapore Raffles Quay Asset Management Pte Ltd Full timeAs a Customer Service Executive, s/he will be responsible to assist the Customer Service Manager in overseeing the daily operations of the Concierge team. To set and maintain highest service quality to tenants and visitors. **Ensure the smooth operations of all Concierge counters and main lobby experience.** - To provide quality service to the tenants,...
-
Senior/building Executive
2 days ago
Marina Bay, Singapore Raffles Quay Asset Management Pte Ltd Full timeAs the Senior/Building Executive, s/he will perform Facilities Management duties on building operations (housekeeping/cleaning, carpark operations, security and fire safety) to maintain the building to its high standards and to provide excellent quality of service to tenants. These include, but not limited to: **Supervise and manage** - Supervise and lead a...
-
Operations Executive
2 days ago
Marina Boulevard, Singapore Nunchi Marine Pte Ltd Full timeAs an Operations Executive, you will be responsible for managing and coordinating bunker fuel procurement, delivery, and compliance processes. Reporting to the operation manager, the Executive will be responsible for handling vessel feeder operational matters to ensure smooth process workflows. - Sending Sales and Purchase Order Confirmations after each deal...
-
Assistant Manager, Bd Sales Operations
16 hours ago
Marina Bay, Singapore Marina Bay Sands Full time**Job no**: 503268 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Administration, Sales, Casino Floor Staff, Casino Management **JOB RESPONSIBILITIES** - Perform customer facing functions such as Meet & Greets and Send offs, assist with patron engagements. - Enable the sales team by delivering end to end revenue support to achieve...