Guest Service Team Leader

2 days ago

Singapore PARKROYAL on Beach Road Full time

**Position summary statement**:
The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

**Primary Responsibilities**:
a) Supervise, coordinate and participate in all Front Desk activities.

b) Check grooming standards for all Front Office staff.

c) Determine daily room requirements and ensure guest’s special requests are being checked.

d) Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.

e) To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.

f) Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis eg: Key Cards, Key cards holder, Folio, letter head, reg card etc. Send requisition when needed. Conduct weekly inventory of supplies.

g) Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.

h) Perform duties of Guest Services Agent whenever needed.

i) Relief Guest Services Agent for meals.

j) Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in. Ensure Housekeeping received a copy of the group arrival list.

k) Check 3 days Arrival and assign rooms accordingly.

l) Assist Guest Services Agent in checking in/out FIT/Groups.

m) Change money for cashiers in the morning.

n) Attend to guest queries and problems.

o) Check cashiers work and ensure supporting documents for city ledger are attached.

p) Ensure procedures and policies on city ledger are followed.

q) To be aware of all VIP arrivals and departures, especially corporate guests.

r) Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.

s) Plan weekly roster for Front Desk area and obtain Duty Manager’s approval.

t) Submit Overtime request and Night Shift allowance for approval on monthly basis.

u) Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.

v) Conduct training for GSA for job scope and latest promotion website packages.

w) Ensure all new Guest Services Agent received proper training and assign them with a buddy.

x) To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

**Job Types**: Full-time, Permanent

**Salary**: $2,400.00 - $3,360.00 per month

**Benefits**:

- Dental insurance
- Food provided
- Health insurance
- Professional development
- Vision insurance

Supplemental Pay:

- Performance bonus

  • Guest Service Team Leader

    6 days ago

    Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

    Position summary statement: Guest Service Team Leader (GSTL)works as a supervisor role of front office to manage all aspects of the front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. He/she is responsible for increasing overall guests stay experience. He/she is portray as a role model, assisting...

  • Guest Service Team Leader

    1 week ago

    Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    Position summary statement Guest Service Team Leader (GSTL)assist the Manager in leading the team of front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. GSTL must be a friendly, approachable individual and possess excellent communication and problem-solving skills. He/she is responsible for...

  • Guest Service Team Leader: Elevate Guest Experience

    6 days ago

    Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    A leading serviced suite in Singapore is seeking a dedicated Guest Service Team Leader to supervise front office operations and enhance guest experiences. The ideal candidate will lead a team, manage guest concerns, and ensure adherence to company standards. Strong communication and problem-solving skills are essential. A background in front office...

  • Guest Service Team Leader

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!As a Guest Service Team Leader (Gym/Pool) , you will enhance the guest experience by driving impeccable service, managing inventory and equipment, and handling guest feedback at the gym and pool facilities. Your leadership will drive...

  • Guest Service Team Leader

    2 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!** As a **Guest Service Team Leader (Gym/Pool)**, you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback at the gym and pool facilities. Your leadership will drive...

  • Guest Service Team Leader

    2 weeks ago

    Singapore Pan Pacific Orchard, Singapore Full time

    Guest Service Team Leader (Gym & Pool)Pan Pacific Orchard, Singapore is an award‐winning destination hotel located in the prestigious Orchard Road district. Role Overview You will enhance the guest experience by ensuring impeccable service, managing inventory and equipment, and handling guest feedback at the gym and pool facilities. Key Responsibilities...

  • Executive Lounge Guest Service Team Leader

    6 days ago

    Singapore Pan Pacific Orchard, Singapore Full time

    A luxury hotel in Singapore is seeking a proactive Guest Service Team Leader to enhance guest experiences during lounge hours. Responsibilities include managing lounge operations, handling guest feedback, and coordinating check-ins and check-outs. Candidates should have at least two years of relevant experience, preferably in hospitality management, and hold...

  • Guest Experience, Team Leader

    1 week ago

    Singapore Four Seasons Full time

    Join to apply for the Guest Experience, Team Leader role at Four Seasons . About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners...

  • Guest Experience, Team Leader

    4 days ago

    Singapore Four Seasons Hotels Ltd Full time

    Guest Experience, Team Leader page is loaded Guest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other...

  • Guest Service Team Leader

    2 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality. The **Guest Service Team Leader **will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. **Primary...