Management Trainee

3 days ago

Orchard, Singapore Starlight Jewellery Pte Ltd Full time

**JOB RESPONSIBILITIES**:

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.
- Engage with customers on TikTok by responding to comments and inquiries.
- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
- Conduct daily stock counts to maintain accurate inventory levels.
- Handle incoming customer calls and assist as needed.
- Provide client service support for retail network and E-commerce
- Assist in scheduling customers’ jewelry repairs.
- Process E-commerce orders from beginning to end.
- Ability to handle complaints/feedback competently.
- Ensure merchandise and displays are consistently well-presented.
- Any other ad-hoc tasks or projects.

**JOB REQUIREMENTS**:

- Good spoken **English, Mandarin, Bahasa**, and another language to speak to clients from multilingual environment
- Service-oriented with strong interpersonal skills
- Passionate about helping others and driving client satisfaction
- Dynamic, energetic, positive, and driven to exceed targets
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
- General interest in working on different platforms, and a good knowledge of **Excel**:
Basic Salary: $3300-4000 excluding comm

Pay: $3,300.00 - $4,000.00 per month

**Benefits**:

- Employee discount
- Parental leave
- Professional development

Supplemental Pay:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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