Indirect Operations Manager, Aka Services

5 days ago

Queenstown, Singapore GE HEALTHCARE Full time

**Job Description Summary**: Responsible for the definition, establishment and execution of the W2W indirect service operations strategy across AKA.

Indirect Service operations manager will play a key role in driving operational excellence, customer experience and profitable revenue growth for Channel Partners through the coordination of resources and efforts among and between channel partner and services teams.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Roles and Responsibilities**
- Partner with product and country teams to define indirect service delivery & go-to market strategy.
- Collaborate with commercial team to define channel operations target; help identify opportunities and vulnerabilities.
- Formulate and drive key operational metrices impacting growth, customer experience, EHS, FMI, quality and compliance.
- Partner closely with Technical Operations team to ensure alignment of channel partner's technical capabilities as per Quality and Compliance requirements.
- Performance reviews, define recovery plans as needed.
- Onboarding & Offboarding management for channel partners
- Stabilize and optimize the Indirect Distribution Service Center (IDSC/CP Portal) by identifying opportunities on process and platform improvement.
- Collaborate with technical, global process owner and other related teams for continuous improvement and standardization.
- Collaborate with different regions for knowledge and best practice sharing.

**Required Qualifications**
- Bachelor's degree from an accredited university or college with minimum 6-8 years of experience in operations or relevant field
- Clear thinker, takes initiatives, self-starter, accountable and responsibility for own work.
- Strong analytical and quantitative skills

**Desired Characteristics**
- Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs.
- Experience in indirect channel management
- Proven leadership and effective decision-making capabilities
- Demonstrated experience in leading multicultural and remote teams

**Inclusion and Diversity**

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-HAZEEM

LI-ONSITE

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**Additional Information**:
**Relocation Assistance Provided**:No

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