Business Digitalisation Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:
The Distribution Digital Enablement team is responsible for driving the development, implementation and modernisation of digital strategies that transform our distribution model, incorporating new digital platforms and capabilities to enhance sales engagement and point of sales processes through partnering with key stakeholders.

As a Business Digitalisation Manager, you will be responsible for driving new digital capabilities / platforms and adoption:

- Enable lead management, prospecting and managing relationship with existing customers;
- Build new digital capabilities / platforms to transform our point of sales and other distribution processes aligned with our distribution strategy;
- Enhance our current core distributor business platforms to modernize and futureproof the business.

You will also support stakeholder management and change management for these new capabilities / platforms launched to drive maximum adoption across our channels.

Job Description:

- Drive and support the development of next generation distribution digital capabilities to enhance lead management, customer prospecting, and relationship management through collaboration with various Group and PACS teams.
- Engage distributors in the design process to ensure user-led design that drive ambassadorship and meet customers and business needs.
- Oversee and drive adoption of our prospecting platform to enhance leads management and sales conversion to support the company’s growth ambition.
- Maintain and ensure the operating effectiveness of the prospecting platform, while overseeing the design and implementation of new features / functionalities.
- Work closely with Technology, Customer, Compliance and Risks to ensure quality in delivery, maximise business value and enhance prioritization decisions.
- Driving adoption strategy, change management, training and communications in new launches / releases.
- Oversee delivery quality by working closely with Technology and Quality Assurance in UAT reviews and sign-offs and ensuring operational readiness of each release.
- Monitor project / initiative progress and escalate risks and issues and follow through on remediations / mitigations.
- Support Head of Distribution Digital Enablement in driving the digital transformation across distribution channels.

Who we are looking for:
Competencies & Personal Traits
- Ability to translate complex business requirements into actionable deliverables
- Deep understanding of project governance, execution and project risk management standards
- Data driven and passionate about digital transformation
- Ability to deliver execution excellence in a fast-paced, agile environment and adapting to changing priorities
- Innovative and collaborative mindset
- Good business acumen
- Experience in using project management systems like JIRA, Confluence or design tools such as Figma is a plus
- Certifications in digital transformation methodologies, agile project management, or related fields will be preferred.

Working Experience
- 3 to 5 years in overseeing or supporting sales digital platforms, transformation project management and execution related roles in the financial / insurance sectors
- Experienced in navigating large and complex organisations, including gaining access to key executives and stakeholders and successfully managing relationship building dynamics and processes

Education
- Degree in any discipline, preferably related to Digital, Information System & Technology or related field