Assistant Manager

**Job no**: 501958

**Work type**: Full Time

**Location**: Marina Bay Sands

**Categories**: General Services

**JOB SCOPE**

**Summary of Job Responsibilities**
- Assist the Manager and/or Assistant Chief Engineers to lead the Operation and Maintenance Team to manage and maintain Hotels/Podium/Casino facilities to meet the business and operational needs.
- Assist the Manager and/or Associate Director in planning and implementing corrective and maintenance programs, improvement works, A&A and renovations projects etc. in accordance with company’s policies, service standards and authority requirements.

**Responsibilities**:
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**General**
- Lead a team of technicians/engineers to maintain the facilities in the Integrated Resorts (IR), which includes Casino, Hotel, MICE, F&B, Entertainment, Attractions, and the associated systems of mechanical, electrical, plumbing, air-conditioning, fire protection etc. and other related equipment.
- Plan and implement corrective and preventive maintenance program in accordance with the code of practice, authority requirement and guidelines.
- Assist the Manager and/or Assistant Chief Engineers in planning of job duration and assessing manpower, materials, tools and equipment, special services required for the job.
- Direct and allocate work to the technicians on routine maintenance and urgent repair in accordance with sound engineering practices and occupational health and safety regulations. Closely monitor the effects of servicing and maintenance on their condition wherever possible. Ensure that all records of maintenance and testing are kept.
- Enforce all safety programs and training with regards to WSH
- Perform all duties in compliance with the policies / standards of MBS and directives of parent company LVSC.
- Manage Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo; administering progressive discipline in accordance with MBS guidelines.

**Corrective Maintenance**
- Manage the delivery and measurement of guest and internal department requests such as ad-hoc breakdown and ensuring Maximo job chit are closed promptly and accurately.
- Manage the delivery and measurement of guest services within assigned department(s), consistent with the company’s core service standards and brand attributes.
- Conduct daily on-site physical inspection and monitor the work progress of all defects rectification; identify and follow through for any repair.
- Preventive Maintenance
- Manage and carry out required preventive and predictive maintenance program.
- Advocate improvement on work processes and areas to achieve excellent customer services, improve the maintenance standard and efficiency.
- Conduct regular meetings and coordinate with the maintenance contractor to resolve and improve the service of relevant systems.
- Coordinate and supervise external contract works as assigned by immediate supervisor to ensure their works are compliant with the required specifications and standards to meet objectives.
- Work closely and liaise with all departments in property and contractors in project and maintenance coordination to minimize disruption to the hotel operations.
- Coordinate and manage contractors and sub-contractors for any repair or Testing and Commissioning (T&C) of equipment along with contractors and other Team Members.

**Resource Management**
- Provide and review training for Team Members under supervision
- Conduct performance appraisal of all team members under supervision.
- Ensure effective manpower planning for the required O&M activities with optimal productivity and budgetary control.
- Plan, manage, select, and procure consumable materials.
- Review and streamline all purchase requests with procurement department.
- Manage customer driven quality program and improvement initiatives.
- Support MBS Sustainability and CSR efforts
- Perform ad-hoc tasks as required directed by the manager or above.

**Project Management**
- Manage and executed the assigned capital projects, A&A, and improvements projects in accordance with the Company’s policies and guidelines.
- Prepare tender documents, scope of work and specifications.
- Manage /support the project hand-over and/or pre-opening program, including on-site physical inspection and defect rectification.

**JOB REQUIREMENTS**

**Education & Certification**
- Relevant Employment Certificate or Work Testimony, any specialized Certifications will be an added advantage.
- Have a basic command of English.
- Computer literate

**Experience**
- At least three to five years of solid hands-on practical working in any Hotels, MICE, Retail or Museum providing Customers Service, Operations supports, and maintenance on guestroo