Technical Architect

3 days ago

Remote, Singapore Zendesk Full time

Job Description

Zendesk helps companies build better relationships with their customers. We do this by focussing not only on our excellent products but also on building our outstanding teams

We are looking for a Technical Architect who enjoys crafting solutions for conversational experiences, while helping Zendesk clients be successful on our platform. This is an exciting opportunity to join a fast-growing organization, making a difference in the Customer Experience market. If you have service delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk.

**Responsibilities**
- Seek to understand our current & new customers needs and lead technically oriented customer conversations.
- Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.
- Responsible for Solution Architecture Design and sharing technical solutions for customer use cases.
- Suggest workarounds to fill product gaps while working with the Product team to actively suggest product improvements based on market business needs.
- Lead highly technical discussions on a broad variety of technologies.

**What You'll Bring To The Team**
- Bachelor's Degree (or equivalent experience) and 3+ delivering consulting services and/or programming experience with languages like Ruby, Python, Java, or JavaScript.
- Experience working on multiple concurrent projects with competing priorities to bring your projects to completion.
- Excellent analytical & project management skills, including the ability to meet a business requirement with a technical solution.
- Strong solution prioritization abilities.
- Experience with RESTful API.
- Experience in various technical concepts (web development, web sockets, mobile development, backend development, automation ).
- Strong communication skills.

**Where We Work**

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together-even when we’re apart. Being digital first doesn’t mean we’re digital only.

You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

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