Desktop Engineer

1 week ago

Singapore Xcellink Pte Ltd Full time

Our client is a global leader in the logistics industry, specializing in international shipping, courier services and transportation. They are looking for Desktop Engineer to support the team.

**As a Desktop Engineer, you are responsible for**:

- Daily Desktop IT issues support.
- To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.
- Be on standby to provide 24 hour support for AOH.
- To ensure the functionality and accessibility of all peripherals (mobile, BB, etc.) and handle any BB and Mobile related issues with Mobile Service Provider.
- To deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
- To provide the user with basic training to utilize the PC or operations equipment and avoid future problems.
- Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately.
- Provide level 2 support for technical escalation.
- To respond to requests for equipment set up for meetings and presentations
- Respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.
- To deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software.
- To manage onsite computer room facilities, liaise with Vendor for Schedule maintenance primary contact for onsite Network and connectivity escalation.
- To plan contingency and support robustness from users & SMT IT support perspective.
- To evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and DHL environment.
- To manage site IT Asset Management - Software & Hardware Inventory.
- To manage License Compliance.

**Requirements**:

- Degree or Diploma in Information Services/Business (or equivalent).
- 1 to 2 years’ experience in a technical support role for end users.
- Excellent communication and interpersonal skills (English) - spoken and written.

**Benefits**:

- Working Hour: Monday to Friday 8.30am to 6pm
- Monthly Package: Basic Salary + Transport Allowance + AOH Allowance
- Bonus: AWS + Performance Bonus

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