Senior User Product Operations Manager, Reviews
4 days ago
Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. Team Introduction With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative. At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. **Responsibilities**: 1. Support the vision, strategy, and execution of Reviews & Ratings initiatives for Local Services to enhance user experience and drive business outcomes. 2. Collaborate with cross-functional teams to implement product operation plans, ensuring timely execution of tasks such as feature adoption, feedback collection, and performance analysis. 3. Monitor and analyze key performance indicators (KPIs) for product features, identify operational bottlenecks, and propose actionable solutions to optimize performance. 4. Conduct user research and competitor analysis to provide insights and recommendations for product improvement and operational enhancements. 5. Design and execute strategies to improve user engagement, content quality, and operational efficiency within the Reviews & Ratings ecosystem. **Qualifications**: Minimum Qualifications 1. Bachelor's degree or above, with a strong background in product operations or related fields. 2. Strong analytical and problem-solving skills, with the ability to identify business pain points and operational opportunities quickly. 3. Excellent communication and collaboration skills, capable of working effectively across teams to achieve shared goals. Preferred Qualifications 1. Experience in Local Services, O2O, or e-Commerce industries is preferred. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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