Customer Operations Officer

An exciting opportunity has arisen for an enthusiastic, proactive and delivery driven individual to join the Customer Operations APAC Regional team. The Customer Officer is responsible for the execution of service delivery tasks in-region, reporting to a Customer Operations Manager. The Customer Operations Officer will support the Customer Operations Manager in a range of service delivery tasks for the product fleet in region to establish customer operations through EIS readiness and maintain fleet health through delivery of Rolls-Royce services.

The Customer Operations Officer will know our Customer Operations processes and be expected to support (and in some cases lead) improvement activities.

**Innovate and Power the World**

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.

To ensure we continue to be pioneers of our industry, Rolls-Royce has a team of over 16,500 engineers around the globe. They include everyone from world experts in their field to those who manage hundreds of people and millions of dollars’ worth of investments. We recruit engineers at all levels and in a range of disciplines. And while we encourage specialization, we also offer freedom to cross-specialize and develop skills across a number of different areas.

The role will be customer facing but not primarily customer aligned.

**Key Accountabilities**:

- Deliver critical customer delivery plans in accordance with Service Line & Engine Team policies. Prioritise outcomes that are proactive (e.g. co-ordinating stagger plans in conjunction with the EMC), whilst managing reactive concerns. Work directly with customers as required to achieve this
- Support the planning cycle with validation of key service parameters and a 'fit for customer' planning output, ensuring it is fully communicated to the customer base
- Deliver the activities associated with the EIS process for new OE and transitioned fleets to provide seamless operational readiness for customers
- Support Customer Account business meetings as necessary with appropriate and standardised operational content
- Support Service Delivery during operational events (AOGs, potential AOGs - including coordination of inspections potentially leading to AOGs)
- Definition, prioritisation and sentencing/allocation of Services-related Customer complaints, SDFs and Customer Satisfaction metrics

**Pioneer the performance of the future.**Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

**Our People are our Power**

We are an equal opportunity employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Diversity and Inclusion strategy here.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.
- Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce. _
- Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation. _

**Job Category**:
Services Supp/Tech Reps

**Posting Date**:
07 May 2025; 00:05