Customer Support Specialist
2 weeks ago
**Who we are.**
We are **Digimind**, a global software company that provides market intelligence and social media listening solutions to our customers.
We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few.
We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires, Madrid, Grenoble and Amsterdam.
**What we are looking for.**
Digimind is looking for a Customer Support Specialist to join our rapidly growing team of Customer Success. Talented, dedicated and enthusiastic, your role will be to provide best-in-class customer experience to our clients under the supervision of a Customer Success Manager.
**Responsibilities include but not limited to**:
- Manage platform’s implementation (setup, fine tuning)
- Develop and maintain a deep knowledge of the Digimind solutions to be seen as the Technical expert.
- Gain an understanding of typical business challenges faced by our customers to appropriately map use cases and features within the Digimind product suite.
- Monitor key performance metrics across assigned client portfolio to ensure satisfaction, adoption, consumption and ultimately renewal likelihood.
- Support your Customer Success Manager during Kick off meetings and strategic business reviews with clients
- Proactively identify issues that may impact a project and consult with internal resources to resolve potential issues.
- Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap
- Animate functional trainings on the platform once you have mastered all aspects of the Digimind platform
**WHAT YOU BRING.**:
- **2-3 years of experience in client support** for enterprise solutions or data/startup customer-facing role;
- **Complete professional fluency in English is required;**:
- **2 or 3-year college degree** or equivalent required;
- Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;
- **Outstanding writer and communicator** with strong presentation skills;
- Positive attitude, competitive, confident personality with strongly developed persuasive skills and a **customer-focused orientation**;
- Proven track record of success in customer support and retention;
- **Strong technical background**;
- Proactive methods, unparalleled work ethic and hunger to learn.
**What we offer.**
- A great on-boarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening tools
- The opportunity to work in the world of social media and big data with an international team of passionate professionals
- Rapidly developing business, you will be a key part of the expansion
- Digimind is an equal opportunity employer. We value diversity and are attached to shaping an inclusive environment for all employees_
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