Customer Support Specialist

2 weeks ago

Singapore Digimind Full time

**Who we are.**

We are **Digimind**, a global software company that provides market intelligence and social media listening solutions to our customers.

We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few.

We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires, Madrid, Grenoble and Amsterdam.

**What we are looking for.**

Digimind is looking for a Customer Support Specialist to join our rapidly growing team of Customer Success. Talented, dedicated and enthusiastic, your role will be to provide best-in-class customer experience to our clients under the supervision of a Customer Success Manager.

**Responsibilities include but not limited to**:

- Manage platform’s implementation (setup, fine tuning)
- Develop and maintain a deep knowledge of the Digimind solutions to be seen as the Technical expert.
- Gain an understanding of typical business challenges faced by our customers to appropriately map use cases and features within the Digimind product suite.
- Monitor key performance metrics across assigned client portfolio to ensure satisfaction, adoption, consumption and ultimately renewal likelihood.
- Support your Customer Success Manager during Kick off meetings and strategic business reviews with clients
- Proactively identify issues that may impact a project and consult with internal resources to resolve potential issues.
- Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap
- Animate functional trainings on the platform once you have mastered all aspects of the Digimind platform

**WHAT YOU BRING.**:

- **2-3 years of experience in client support** for enterprise solutions or data/startup customer-facing role;
- **Complete professional fluency in English is required;**:

- **2 or 3-year college degree** or equivalent required;
- Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;
- **Outstanding writer and communicator** with strong presentation skills;
- Positive attitude, competitive, confident personality with strongly developed persuasive skills and a **customer-focused orientation**;
- Proven track record of success in customer support and retention;
- **Strong technical background**;
- Proactive methods, unparalleled work ethic and hunger to learn.

**What we offer.**
- A great on-boarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening tools
- The opportunity to work in the world of social media and big data with an international team of passionate professionals
- Rapidly developing business, you will be a key part of the expansion
- Digimind is an equal opportunity employer. We value diversity and are attached to shaping an inclusive environment for all employees_

  • Customer Support Specialist

    3 days ago

    Singapore CROWN COFFEE PTE. LTD. Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should...

  • Customer Support Specialist

    2 weeks ago

    Singapore Digimind Full time

    **Who we are.** We are **Digimind**, a global software company that provides market intelligence and social media listening solutions to our customers. We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few. We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires,...

  • Customer Support Specialist

    7 days ago

    Singapore Advanced Micro Devices, Inc. Full time

    **What you do at AMD changes everything** We care deeply about transforming lives with AMD technology to enrich our industry, our communities and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning...

  • Multilingual Customer Support

    1 week ago

    Singapore TY Innovations Pte. Ltd. Full time

    A customer service company in Singapore is seeking a Customer Support Specialist to handle customer inquiries and ensure high satisfaction. Responsibilities include troubleshooting complaints, preparing quotes, and collaborating with departments. The ideal candidate has excellent communication skills and the ability to work effectively in a team. This role...

  • Customer Support Specialist

    2 weeks ago

    Singapore Supermetrics Full time

    Want to join the **#1** marketing data pipeline company and one of Europe’s fastest-growing tech companies? We’re looking for a **Customer Support Specialist **to join the growing Customer Support team in **Singapore**! ***You will make an impact by** Our products are actively used around the globe, and we receive plenty of inquiries, questions, and...

  • Customer Support Specialist for English Enrichment

    2 weeks ago

    Singapore WRITE EDGE LEARNING CENTRE PTE. LTD. Full time

    It’s an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as **Centre Managers / Full Time Customer Support Specialist.** As part of our Customer Support team,...

  • Customer Support Specialist

    1 day ago

    Singapore Bullionstar Full time

    Location: Singapore As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money. Having established our presence as the leading bullion dealer in Singapore with an edge in technology, we have now expanded to the United States and New Zealand as part of...

  • Customer Support Specialist

    5 days ago

    Singapore MiRXES Pte Ltd. Full time

    MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights...

  • Customer Support Specialist

    2 weeks ago

    Singapore Shift Technology Full time

    Did you know that about 10% of all insurance payouts are flowing directly into the pockets of fraudsters? The future of insurance starts with Decisions Made Better. Shift Technology harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products automate and optimize decisions from underwriting to...

  • Gaming Customer Support Specialist

    2 weeks ago

    Singapore POTATO PLAY PTE. LTD. Full time

    **Potato Play is a Singapore-based publisher turning mobile games from Asia into worldwide hits. We are data-driven and transparent about it. Our data-driven marketing is how we turn games into hits. Based in Singapore and China, we work closely with developers in a hands-on manner to help them achieve the best outcome.**: We're looking for a good...