Application Support Analyst

23 hours ago

Singapore DRILLING INFO PTE. LTD. Full time

**Application Support Analyst**

**Why YOU want this position**

**Enverus is the leading energy SaaS company delivering highly-technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.**

**We are currently seeking a highly driven Application Support Analyst to join our team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world’s most dynamic and fastest growing sector. Enverus is the right company at the right time.**

**Performance Objectives**
- Build strong customer relationships, especially with key customer stakeholders.
- Conflict resolution - defuse conflicts among stakeholders.
- Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with the available facts, constraints, and probable consequences.
- Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
- Maintain and update processes, policies and procedure documentation for internal stakeholders and customers.
- Keep track of all the Salesforce cases/Jira tickets owned by the individual and make sure to follow up with the client regularly with proper details following the SLA.
- Follow proper escalation procedure without any delay.
- Basic MSSQL experience
- Computer Science education is preferable
- Have a demonstrable passion for excellent customer service including rapport building, creating the WOW experience, and taking ownership of every customer interaction.
- High levels of attention to detail, with the ability to log data accurately, every time.
- Be a team player with the ability to work effectively across multi-discipline teams in a global setting.
- Have strong computer skills with a working knowledge of MS Office suite, particularly MS Excel. Fast typing skills are required.
- Understand global CRM systems or functional knowledge of global databases.
- Have commercial and common sense with a practical approach to problem solving (sometimes complex).
- Have excellent organizational, multitasking, and time management skills. Proven experience of successfully delivering work tasks requiring a high level of attention to detail.
- Experience in a customer facing/customer support role.
- Ability to multi-task and prioritize under pressure, while maintaining high quality output and deadlines.
- Strong presentation skills, Excellent time management skills.time management skills.

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