Customer Engineer, Conversational Ai, Google Cloud

1 week ago

Singapore NodeFlair Full time

**Job Summary**:
**Salary**
S$7,000 - S$14,000 / Monthly

**Job Type**

**Seniority**

Mid

**Years of Experience**
At least 4 years

**Tech Stacks**
Strategy play Entity Google Cloud

**PRODUCT AREA**:
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**JOB DESCRIPTION**:
**ADDITIONAL JOB DESCRIPTION**:
**Qualifications**:
**JOB RESPONSIBILITIES**:

- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Specialize in conversational architecture with expertise in Google Dialogflow CX for chat and voice.
- Lead the design and architecture of conversational AI solutions using Google CCAI/Vertex Conversation to meet business objectives and customer needs for defined use cases.
- Implement and optimize advanced features such as context management, entity recognition, and multi-turn conversations.
- Travel to customer sites, conferences, and other related events as needed.

**MINIMUM QUALIFICATIONS**:

- Bachelor's degree or equivalent practical experience.
- Experience with pre-sales/consulting, delivering technical presentations, and leading discovery and planning sessions with customers.

**PREFERRED QUALIFICATIONS**:

- Experience with chatbot/IVR integration projects through the complete lifecycle using Google Dialogflow.
- Experience with contact centers and IVR architecture.
- Experience with Google Cloud Platform and Vertex AI.
- Ability to create quick prototypes/demos with CCAI/Vertex Conversation, articulate these to a customer audience, and integrate with existing systems.
- Ability to engage with C-level or senior business leaders and influence decisions.
- Ability to communicate in Thai, Bahasia Indonesia, or Vietnamese fluently to engage and support customers in these regions in navigating industry standards.

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