Operations Manager

**Sunlight Ambulance Services LLP**

**About Us**:
At Sunlight Ambulance Services LLP, we are committed to delivering high-quality healthcare solutions with a focus on Emergency and Non-Emergency Patient Transport, Industrial Emergency Coverage, Event Medical Standby, and other related services. Guided by our values of reliability, professionalism, and patient care, we strive to be a trusted partner within Singapore’s healthcare ecosystem.

As an organization, we understand the importance of recognizing and rewarding excellence. Employees who consistently deliver outstanding results will receive a **guaranteed bonus**, reflecting our commitment to appreciating and valuing hard work and dedication.

**Position Overview**:
The Operations Manager will play a pivotal role in leading a dedicated team of professionals, fostering a culture of excellence, and driving operational efficiency. This position offers a unique opportunity to contribute to Singapore’s healthcare system while enjoying a collaborative and rewarding work environment.

**Key Responsibilities**

**Operational Management**
- Manage and oversee daily ambulance operations, including staff scheduling, vehicle deployment, and resource allocation.
- Ensure all operations adhere to relevant regulatory requirements and internal protocols.
- Monitor and report on performance metrics such as KPIs and SLAs to uphold high service standards.
- Handle incident reports, investigate service challenges, and implement corrective actions to drive continuous improvement.

**Vehicle Maintenance and Mechanics**
- Demonstrate expertise in ambulance vehicle mechanics to ensure optimal functionality and maintenance.
- Coordinate with mechanics and service providers to schedule regular servicing and address repairs promptly.
- Conduct routine inspections to maintain vehicle safety, performance, and compliance with health and safety standards.

**Team Leadership and Development**
- Lead, mentor, and support a team of Paramedics, Drivers, EMTs, and support staff, fostering teamwork and a culture of excellence.
- Develop and implement comprehensive training programs to enhance the skills and knowledge of all team members.
- Conduct regular performance reviews and address any performance-related challenges effectively.

**Strategic Planning and Optimization**
- Identify opportunities to improve operational efficiency and cost-effectiveness.
- Collaborate with other departments to streamline workflows and enhance coordination.
- Implement innovative strategies to elevate service quality, productivity, and client satisfaction.

**Financial Oversight**
- Assist in preparing and managing departmental budgets.
- Monitor operational expenses, optimize resource utilization, and work towards meeting financial targets.

**Customer and Stakeholder Management**
- Build and nurture strong relationships with clients, hospitals, and key stakeholders.
- Address customer feedback and complaints promptly, ensuring a positive resolution and client satisfaction.

**Health and Safety Compliance**
- Uphold stringent health and safety standards across all operations.
- Conduct regular safety drills, audits, and reviews to maintain compliance with established protocols.

**Crisis Management and Problem Solving**
- Act as a primary decision-maker during crises, providing hands-on support to resolve operational challenges.
- Assist crew members in the field when needed and ensure service continuity during emergencies.

**Qualifications**

**Education**:

- Certification as a **Paramedic** is mandatory.
- Diploma or Bachelor’s degree in **Business Administration**, **Healthcare Management**, or a related field is required.
- A valid **driving license** is essential.

**Experience**:

- A minimum of 5 years of experience in operations management, preferably in healthcare, emergency services, or logistics.

**Skills**:

- Strong leadership, communication, and team management abilities.
- Exceptional organizational, problem-solving, and decision-making skills.
- Knowledge of vehicle mechanics and maintenance requirements is critical.
- Proficiency in using operations management tools and software.

**Key Attributes**
- High level of integrity, accountability, and professionalism.
- Ability to thrive under pressure and effectively manage crises.
- Strong analytical mindset with a focus on delivering measurable outcomes.
- Results-oriented and committed to continuous improvement.

**What We Offer**:

- **Competitive salary** with a guaranteed **3 to 5 months' bonus** for achieving performance targets.
- Professional growth and development opportunities.
- A collaborative, inclusive, and supportive work environment.
- **No shift work**, ensuring work-life balance.

If you are a passionate and results-driven professional with a strong foundation in paramedicine, healthcare management, and operational excellence, we would love to have you on board. Join us at Sunlight Ambulance Services LLP and play a vital