Technical Operations Center Operator
7 days ago
Globecast is the leading global provider of content management and worldwide transmission services for professional broadcast delivery. The company operates a secure global satellite and fiber network to manage and transport 10 million hours of video and other rich media each year to direct-to-home satellite platforms; cable, IPTV, mobile and broadband headends; as well as corporate and digital signage networks.
Globecast Asia, headquartered in Singapore is primed to enhance its service offerings in the Asian media landscape. Globecast is an Orange subsidiary. We are seeking self-motivated individuals with a global mindset to be part of the Globecast family.
We invite applicants for the following position:
**Technical Operations Center Operators**
We are seeking a skilled and dedicated Technical Operations Center (TOC) Operator to join our dynamic team in Singapore. The TOC Operator will be responsible for monitoring, troubleshooting, and maintaining the technical operations of dedicated systems designed to support OTT and broadcast video services. This includes terrestrial and IP distribution networks, streaming workflows, and acquisition signal paths.
**Essential Functions**:
- Monitor OTT and broadcast networks, video, audio, and streaming services for quality and continuity.
- Manage and triage incidents, performing first-line fault diagnosis and rectification or escalating as needed.
- Respond promptly to technical issues, coordinating troubleshooting and rectification efforts with internal and external stakeholders.
- Configure monitoring systems and perform low-level maintenance of transmission equipment and systems.
- Maintain a strong understanding of operational procedures, workflows, and signal flow.
- Collaborate professionally with TOC staff, fellow operators, and customers to ensure a positive and efficient working environment.
- Ensure clear, concise communication of incidents and technical updates, both verbally and in writing.
- Accurately document incidents, discrepancies, and resolutions, ensuring reports and records are always up to date.
- Take preventative measures to safeguard against faults and ensure continuity of service.
- Read and comprehend high-level signal flow and equipment documentation.
- Participate in shift-based operations, including nights, to support 24/7 service availability.
- Perform other duties as assigned to meet departmental and company needs.
**Key Requirements**:
- Strong technical background in broadcast or IP video workflows.
- Solid understanding of streaming video and OTT service environments.
- Experience in monitoring video streaming services using probes and monitoring tools.
- Ability to adapt quickly to changing priorities in a deadline-driven environment.
- Excellent communication skills (verbal and written) with strong incident documentation ability.
- Ability to work well under pressure while demonstrating excellent customer service skills.
- Collaborative team player with proactive problem-solving abilities.
- Keen interest in sports and live broadcasting is an advantage.
- Familiarity with cloud-based broadcast/streaming environments (e.g., AWS) is a plus.
- Must be willing to work rotating shifts that include nights, weekends and public holidays.
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