
Customer Relationship Executive-singapore Up to
3 days ago
Job ID: 34121 ZW
Position **:Customer Relationship Executive**
Salary Range : SGD2,200 - SGD3,200
Working Hours : 9hrs per day
Working Day : 5 days working days (2 days off on weekdays)
Working area : Singapore - Upper Thomson Road
Company Background: Education Center
**Job Description**:
Handle Customer Services functions such as:
- Provide course consultation to prospective customers
- Convert customers’ enquiries into actual enrolments
- Support existing customers on admin and curriculum matters
- Support centre teachers on admin and curriculum matters
- Review and improve in customers' service quality and satisfaction
- Work with Marketing team on data collection and analytics
- Liaise with teachers and parents pertaining to feedbacks / students' progress
Handle Operational duties such as:
- Review workflows and processes, discuss and take corrective actions to better them
- Coordinate and facilitate classes to ensure smooth running of all classes
- Assess, utilise and manage the Student Management System
- Process students’ enrolments and study material requirements
- Ability to work on weekends and public holidays
**Requirements**:
- Experienced with Customer Service industry before be more advantage
- More prefer interpersonal communication, Customer Engagement, Pre/Post Sales
- Good Interpersonal skills & Team Player
- Effectively bilingual in English & Mandarin (Both write & spoke)
**Job Types**: Full-time, Permanent
**Salary**: $6,000.00 - $9,600.00 per month
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