Admin/shipping Coordinator

7 days ago


Singapore EASTERN WIN ENTERPRISES PTE. LTD. Full time

**Invoicing Duties**

1) Issue Delivery Order and AR Invoices

2) Checking the data input in the accounting system to ensure accuracy of final bill

3) Faxing / Mailing customer account statements periodically or whenever necessary

4) Assume the responsibility of receiving and sorting AR Invoices, delivery Orders, Blanket Order with attention to credibility

5) Issue of Purchase Order and finalize purchase details of orders and deliveries

**Shipping Duties**

1) Adhere to shipping/receiving and regulatory-compliance procedures

2) Contact carrier representative to make arrangement and to issue shipping instructions and delivery of materials (Pick Lists, bills of Lading, Shipping Orders, Inward/Outward Permit and complete shipping Documents)

3) Rectify problems such as damages, shortages and non-conformance to specifications.

4) Document and escalate any customer services issues and/or shipping/receiving errors.

5) Take Detail of Record for product (eg: Firesound).

**Daily Duties**

1) Act as the point of contact for internal and external clients.

2) Greet and provide general support to visitors.

3) Answer questions and handle complaints from customers regarding bills.

4) Answering and directing phone call, provide information to callers or connect callers to appropriate people.

5) Providing first level contact and convey resolutions to customer issues. Properly escalating unresolved queries to the next level of support.

6) Tracking, routing and redirecting problems to correct resources.

7) Alerting Sales Reps to any urgent issues. Update Sales Reps on incoming order status and assist on Urgent Quotation as and when necessary.

8) Maintain the filing system, ensure proper recording, documentation and closure

9) Receive payments through various methods (cash, cheques payments etc.) and check for credibility.

10) Others General Admin Duties.

11) Develop constructive and cooperative working relationships with those on your team as well as cross-functionally.

12) Comply with Laws, regulations and standards.



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