Salesforce Effectiveness Specialist

4 days ago

Singapore Singapore Full time

Maintain good working relationship with customers, peers and other departments
- Follow up on action item and drive closure with Country SFE or other teams involved
- Provide training support to Country SFE
- Coordinate Country change management process from end to end including (but not limited to) validate change request template submitted by Country SFE, facilitate review meeting, understanding of change request scope and business reasons, review change request audit results etc
- Provide development support for OBIEE BI dashboard/report
- Maintain and refresh dashboard data on periodical basis
- Utilize data discovery tools to support data extraction, analysis, cleansing and transformation
- Ensure efficient and effective assistance is given to Regional SFE Manager to enable an efficient and continuous functioning of Corporate CRM solutions
- Identify continuous improvement within your area of responsibility
- Refresh documentations, checklists and materials whenever required
- Understanding of data models and undertaking detailed analysis of data held in a variety of formats

**JOB REQUIREMENT**
- Direct experience with Oracle SQL/PLSQL and Oracle BI (OBIEE) skill are huge plus
- Basic knowledge of ETL is a plus
- Experiences with CRM solutions roll out and/or roll out coordination is a plus
- Prior experience with Data Discovery Tools (Toad, Tableau)
- Knowledge and experience with using end-to-end analytics BI tools/platforms such as Spotfire/Tableau/OBIEE to develop reports/dashboards/analysis
- Strong knowledge of SQL with at least 2-3 years of experience of using SQL to perform independent data analysis/extraction/transformation
- Coordinate with Country stakeholders to collect and document business/technical requirements
- Minimum 2~3 years as a Business/Data Analyst or Sales Operations role
- Understanding of key database concepts and architecture of relational databases (e.g. Data Model)
- Able to handle a volume of documentations, training materials etc

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