Administrative Assistant

2 weeks ago

Singapore DELICIAE HOSPITALITY MANAGEMENT PTE. LTD. Full time

Reporting to the GM and or his/her assigned personnel working towards restaurant’s annual operating budget.

**Key responsibilities include, but are not limited to**:

- To assist the GM, you must at all times, work together as a team with other fellow colleagues, managing the restaurant operations during corporate/events meal periods to ensure that company standards and steps of service are met through all guests' interactions.
- Restaurant events operations: ensuring that checklists, requisitions and proper opening and closing functions are being completed for each event.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand request, respond with appropriate actions and provide accurate information and always check with superior whenever having doubts ( no second guesses).
- Ensuring that all steps of services/administrative as outlines in training materials, verbally or hard copies issued by the GM are being followed thru.
- Interact positively with customer, promoting restaurant/company and services. Always check before giving the correct information to guest or resolve problems to the satisfaction of involved parties.
- To follow thru for invoice billing after each event.
- Assisting the GM in planning and setting up for special events, corporate dining etc.
- Track/resolve matters related to deliver of event orders with client and HQ.
- Coordinate with GM/sales and marketing team in organizing meeting and special events as requested.
- You are responsible for greeting guest and serving the needs of guests who patron our restaurant.
- You will be responsible for performing the following tasks to the highest standards:

- Plan and coordinate all promotional activities targeting clients/ schedule activities for guest.
- Assisting GM, working towards the same goal for accountability in planning strategies to ensure that company business plan is delivered.
- Demonstrate a good knowledge of the restaurant menus, wine lists, readiness to answer any enquires/complaints in a courteous and efficient manner, keeping GM informed by following through to make sure problems are resolved satisfactorily.
- Always ensure and maintain consistency of product quality presentation as set by company/GM.
- To achieve sales target by upselling of beverages/food items and maintaining customer satisfaction.
- Ensures to comply with regulatory compliances for hygiene; health, food safety, risk management and working in a safe environment for all employees and during deliveries.
- Performs additional responsibilities, although not detailed, as requested by the GM/and or his assigned personnel at all times.

**Requirements**:

- Meticulous, with an eye for detail.
- Able to liaise and coordinate effectively with different departmens with the company, and with external stakeholders.
- Ability to work under tight deadlines and to work independently.

Solutions-oriented, results driven and problem-solver.

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