Assistant Manager, Hotel Training

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities

Executing Evaluations
- Plan and manage evaluation tasks efficiently, following departmental guidelines to complete assignments in an efficient and timely manner.
- Uphold a professional and discreet demeanor throughout evaluations, representing the department and upholding the hotel’s commitment to excellence.

Quality Assurance Analysis
- Conduct detailed reviews of each evaluation report to ensure accuracy, clarity, and consistency with departmental and industry standards prior to release.
- Maintain and update evaluation checklists, ensuring alignment with internal SOPs and external quality benchmarks.
- Develop and conduct training sessions for evaluators on quality standards, report writing, and scoring consistency. Coordinate regular calibration meetings to align evaluators’ scoring and feedback criteria, including arranging external field visits for benchmarking and experience-based learning.
- Identify improvement opportunities in evaluation reports, offering constructive feedback to evaluators to refine accuracy and reporting skills over time.
- Identify common errors in reports, analyze trends, and implement corrective actions to improve report quality continuously.

Quality Assurance and Certification Planning
- Plan and oversee the scheduling of evaluations, balancing evaluator availability, business unit requirements, and optimal timing for impactful assessments.
- Lead departmental certification projects by coordinating with other departments, setting clear timelines, and ensuring that all evaluations are completed efficiently and on schedule.
- Assign evaluators based on experience, expertise, and availability, adjusting assignments as necessary to maintain a seamless workflow.
- Act as the primary liaison with department heads and other key stakeholders to align evaluation schedules with operational priorities, ensuring smooth coordination.
- Monitor the status of all evaluations, address scheduling conflicts, and provide transparent reporting to ensure accountability and timely completion.
- Review and benchmark existing checklists against industry standards, develop structured checklist content, and customize checklists for different business units to ensure relevance and effectiveness.

Administrative and Communication Responsibilities
- Conduct and lead daily morning briefings with department leaders and stakeholders to review evaluation schedules, address any immediate priorities, and align on daily operational goals.
- Perform various administrative tasks such as maintaining records, managing department documentation, and preparing reports as required.
- Regularly update stakeholders and department teams on evaluation processes, changes in standards, and other relevant departmental news.

Employee Engagement and Experience
- Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.
- Self - motivation for continuous learning and development.
- Create a pleasant working environment that inspires the team and cultivates OneMBS culture.
- Actively participate in departmental meetings as required.
- Prepare reports (daily/weekly/monthly) as stipulated by management.
- Review systems and processes for workflow and productivity improvement.
- Contribute ideas and cooperate in the execution of on-going initiatives
- Support Sands Cares and Sustainability programs.
- Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements

Education & Certification
- Bachelor’s degree in hospitality, or a related field.

Experience
- At least 2 years of experience in quality assurance or managerial role, preferably in a luxury or hospitality environment.
- Strong understanding of quality standards, including familiarity with Forbes Travel Guide or similar luxury service standards.

Other Prerequisites
- Proficiency in technology, project management and strong organizational skills.
- Excellent communication skills, both verbal and written, with an ability to provide constructive feedback and lead effective briefings.
- Strong collaboration skills, with experience working with training or operational teams.
- Demonstrate ability to analyze data, identify trends, and implement corrective action plans for continuous improvement.
- Be ready to work on weekends, public holiday

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.