Senior Consultant

Job Description**:Our job is to be bold at work.**

It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what’s next.

**About This Role**:
The Senior Consultant scopes and delivers research-based strategy consulting projects based on our published digital, CX, IT, insights, and content research.

Senior Consultants have three major responsibilities: 1) partner with our sales reps and business development directors to promote our research-based consulting capabilities with prospects and clients; 2) create high-quality research-based consulting deliverables, such as business cases, maturity assessments, strategic roadmaps, vendor selections, or performance metrics reviews; and 3) partner with other consultants and research analysts to develop repeatable consulting offerings based on our published methodologies. They must:

- Achieve personal revenue targets on a quarterly basis by delivering research-based consulting projects, including conducting intake interviews, analyzing client data using a published methodology to evaluate client inputs, synthesizing conclusions, and developing recommendations.
- Develop high-quality, well-structured, and user-friendly Microsoft PowerPoint, Word, and Excel client deliverables.
- Present or copresent findings and recommendations to clients.
- Partner with sales reps to identify prospects for consulting offerings based on analysis of clients and prospects who attend Forrester events and workshops, request analyst inquiries, or read research reports.
- Establish and manage client expectations on timelines and deliverables, ensuring adherence to project commitments.
- Identify opportunities for new research streams based on feedback from clients and trends in our engagements with clients.
- Develop sample deliverables and associated marketing materials for repeatable consulting offerings based on our published research.
**Job Requirements**:

- A strong academic record of achievement.
- A minimum of six to 10 years of management consulting experience.
- Experience with digital, CX, and IT modernization programs and delivery efforts across marketing, sales, and customer service functions of organizations.
- Experience in designing and delivering digital transformation, CX transformation, and IT modernization programs, preferably in the areas that support an organization’s interactions with its customers. (e.g., digital, digital experience, CX, customer service, customer analytics, marketing technology, etc.).
- Demonstrated ability to achieve key performance metrics such as utilization rates or revenue targets.
- The ability and desire to work on multiple strategy projects concurrently — balancing the needs of each to achieve superior client satisfaction.
- Experience in preparing deliverables for clients, owning and delivering the finished product, and taking the outputs of workshops and creating client-facing deliverables for delivery to C-level business executives.
- Strong communication, analytical, and client-facing skills.
After COVID-19 restrictions are lifted, the ability to travel (approximately five to 10 days per month).
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Forrester Research is an equal opportunity employer and is committed to providing a work environment that is free from all forms of discrimination, including sexual harassment.

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