Application Support Senior Analyst

**About the Team**:
Data Technology strives to provide measurable competitive advantage to our business by delivering high quality, innovative and cost effective reference data technology and operational; solutions in order to meet the needs of the business, our clients, our regulators and stakeholders.

Olympus is a next generation Data Fabric to streamline data sources across ICG and enable industry-leading analytics, client, regulatory, surveillance, supervisory, risk & finance reporting and data science solutions that are Accurate, Reliable, Relevant, Consistent, Complete, Scalable, Timely, Secure, Nimble.

**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder

**Education**:

- Bachelor’s/University degree or equivalent experience**Team/Function Overview**: MiFID II, Dodd Frank, Volcker regulatory initiatives are a key focus and priority for Global Markets. These regulatory requirements impact all product types and asset classes - Cash, ETD and OTC derivatives across Rates, Credit, Equities, FX, Commodities, Futures, Securitized Markets and Municipals. These requirements are driving fundamental changes to the way trading is done and require significant investment in technology platforms that support these activities. The Regulatory Support team is tasked with the responsibly of ensuring both the stability and data quality of our Regulatory platforms, ensuring that Citi meets the highest standards of compliance with external regulators globally
- ** Skills**: UNIX/Linux - UNIX/Linux/Windows - Advanced Scripting, automation, debugging - OS / Administration Certifications preferred SQL/ORACLE/SYBASE - Advanced Query writing and debugging - Data Analytics and Reporting Abilities - Programming Languages - Desirable SHELL SCRIPTING - Perl scripting - C or C++ familiarization - C#,.Net, Java, HTML5 familiarization Minimum 4-5 years’ hands-on experience in above skills
- ** Competencies** - Strong social, positive, can-do attitude to quickly learn and take own initiative to deliver innovative and productive solutions - Ability to communicate well at all levels - Good interpersonal skills - Ability to work under stress and time constraints - Maintains good relationships with colleagues