Senior Application Support Analyst

Responsibilities Define and implement in coordination with the application build teams the needed application monitoring. Manage end‐user requests on application‐related topics that require investigations and follow up with various teams to trace the root cause. Supervise and monitor daily and monthly chains by working closely with project, infrastructure and production teams. Support daily batches to their completion, ensure problems are swiftly analyzed and resolved to minimize delays. Manage the application's key performance indicators and issue weekly and monthly reporting with the aim of improving operational efficiencies. Provide level 1 and level 2 application support to business users (Sales, Middle‐office and Back‐office are the main consumers of Sales applications). Own and manage application incidents to their completion, providing analysis and judgement to involve relevant teams to ensure incidents are resolved swiftly to minimize impact to business. Manage the requests from business users and ensure they are resolved, including managing the backlog of requests of the team. Ensure incident and requests tickets are properly described with the key information. Ensure incidents have a proper problem‐management process to identify the root‐cause and track post‐incident follow‐ups. Collaborate with build team to assess the priority of the problem and follow‐up the resolution, even contributing ideas for a long‐term solution. Provide non‐functional requirements to the build team so that monitoring can be implemented as code whenever available. Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with the build team. Ensure correct calculation of Volume Credit and Markup. Ensure platform administration in relation with system providers, both internal and external. Deal with straight‐through processing (STP) issues. Work within the 24x7 "follow the sun" set‐up. Conform to all internal policies and procedures. Manage customer relations when dealing directly with both internal and external users of the systems. Assist members of the team (business or technical analysts). Qualifications Pro‐active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Senior level with a minimum of 8 years of industry working experience, preferably in financial/banking industry, in the support and/or development of applications. Interest in Capital Markets domain including FX, fixed‐income, derivatives and/or equity products. Understanding of broker and clearing platforms (e.g. Tradeweb, Murex, DTCC, LCH/JSCC) and common financial markets applications (e.g. Bloomberg, Reuters). Knowledge of common monitoring solutions (e.g. ITRS Geneos, Qokpit, Elastic, Splunk, Datadog). Proactive, independent and proven ability to work under tight targets and pressure. Proven experience in technical proficiency with skills in SQL. High level of proficiency in Unix/Linux scripting. Application of SLA & KPI management, client communication and interaction. Predictive analysis, consulting and escalation management. Risk analysis and project execution. Appetite for continuous improvement and automation. Strong perseverance and diligence towards attaining goals and effective time management. Excellent written and verbal communication skills. Availability to participate in weekend/holiday coverage on a rotational basis. Project Description Our client is the corporate and investment banking arm of The Group, world's 10th largest