Assistant Technical Lead

**Location**

Singapore, Central Singapore

**Job Type**

Permanent

**Salary**

$3,500 - $4,500 Per Month

**Date Posted**

31 minutes ago

Additional Details

**Job ID**

13632

**Job Views**

1

Roles & Responsibilities

**ROLE AND RESPONSIBILITIES**
**OVERALL ROLE**

This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.

The role oversees the execution of the day to day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAs.
A key aspect of this role is to work hand in hand with other service partners such as Security and Amenities Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.

**MAJOR RESPONSIBILITIES**
- Transforming to the Workplace Team of the future
- Resolve technical problems in a timely manner to enhance Occupant Experience
- Escalate technical issues where required
- Commitment to deliver the best level of service every time through attention detail
- Identify opportunities to improve technical service delivery to benefit the workplace
- Trusted partner to deliver all GRE requirements aligned to GRE OE codes
- Strive for Continuous Improvement implementation
- Manage the Technicians proactively
- Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
- Functional operational control to deliver excellence every time
- Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
- Implement and manage the change control process
- Be able to resolve problems and improve operations
**Client/Stakeholder Management (in support of the Technical Services Lead)**
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Communicate effectively with Clients and vendors at the ground level to create customer delight
- Work with all related parties on timely delivery of all services
**Leadership / Staff Management/ Team Participation**
- Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success
**Operations Management**
- Execute all Engineering/technical service contracts, including inspections and quality management of service delivery
- Implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter supply and service contracts as approved by the client
- Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
- Co-ordinate with Building Managers & the Business Units on Project issues
- Implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings
- Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices
- Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures
- Implement and oversee the preventive maintenance programme to reduce the risk of sudden failures of critical equipment
- Contribute to the Monthly Management Report
- Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are always maintained
- Ensure all works are compliance with statutory regulations on fire, health and safety standards
- Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
- Prepare thought through risk assessments for self-delivery
- Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
- Ensure service deliverables meet SLAs and KPIs
- When necessary raise risks to Workplace Experience Site Lead for further investigation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Escalate reoccurring problem and possible solutions to Engineering and Workplace team
- Located on site at the client’s office
- Mobile as required to cover multiple sites
- Ensuring all technical service contracts, including inspections and quality management of service delivery
- Implementing building procedures and performance measures to