Trade Platform Support Manager Apac

6 days ago

Singapore StoneX Group Full time

Overview:
**Job purpose**:
To Provides support, to brokers or external customer in collaboration with Operations teams to ensure the uptime of OMS Trading Platforms & Trading Venues offered by the firm.

**Responsibilities**:
**General Duties**:
Leadership and oversight to the APAC TPS team- Day-to-day Trade Platform Support tasks and duties- OMS User creation, limits & required setup to facilitate clients trading- Respond first line to customer trading, system functionality questions and problems- Record all queries in client related to trade support analysis- Interact with traders & client to identify technical issues- Manage client contacts as well as escalation path through problem ownership- Ensure & escalate issues to internal resources when necessary- Monitor actively and respond to alerts within trading system atmosphere- Collaborate with various team members to accomplish firm goals- On-boarding, of Trading Clients to various Exchange via Sponsored or FIX protocol & APIs- Plan and manage TPS related projects which include system assessments & analysis- Implement TPS policies and procedures- Ensures quality service to both internal and external Trading system users- Plan and manage other TPS related ad hoc projects i.e., BCP & venue related upgrade or test- Provide holiday support when necessary

Qualifications:
**Knowledge and Experience**:
Minimum 8 years’ experience in Trading Platform Support or similar roles.- Excellent understanding of front office systems.- End to End Orders & Trade flow knowledge, from order entry, execution & till clearing.- High level accuracy and attention to detail.- Conversant with ISVs; TT, CQG, PATS preferred- Acquainted with Exchanges; SGX, JPX, CME, EUREX, ICE, LME, EURONEXT & other major venues.- Knowledge of Derivative.- Strong product knowledge in Futures & Options.

**Qualification and Skills**:
8 years Trading Platform experience.- Strong knowledge of Order to Trade Process flows.- Strong communication skills (written and oral).- Effective task orientated and time management skills.- Team Player, with collaboration with different stake holders

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