Customer Service Manager

6 days ago

Singapore SINGPLUS LEASING SERVICES Full time

Key aspects of customer service
- **Provides support throughout the customer journey**:Customer service extends beyond resolving complaints to include pre-sale assistance, product guidance, and post-sale support.
- **Aims to improve customer satisfaction and loyalty**:By providing excellent service, businesses can build a positive brand image and encourage repeat business, which is often more cost-effective than acquiring new customers.
- **Is a strategic function**:It's considered a competitive advantage that can contribute to a company's revenue and is often as important to customers as the products or services themselves.
- **Encompasses both human and automated interactions**:While human-to-human interaction remains crucial, automated systems like chatbots and self-service platforms are also vital components of a modern customer service strategy.

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