Internship: Group Operations

5 days ago

Singapore OCBC Bank Full time

**Development of HPSM Ticket dashboard:

- This involves collecting report data from HPSM and generate team performance analysis dashboard using PowerBI or similar and publishing in sharepoint.
- The dashboard report will be weekly, monthly and year to date view.
- Dashboard will also have a view of the tickets that will breach SLA. By individual engineer.
- Improve operation processes through automation and scripting where possible:

- Identifying opportunities to automate IT processes or scripts to help streamline IT operations and improve efficiency

Development of problem ticket analysis dashboard:

- This involves trawling the monthly ticketing data to perform ticket classification, identify frequent reoccurring issues, and end user pain points.
- Drive the RCA of the top 10 recurring issues and identify the top 10 recurring request for automation.

Chatbot intents:

- Collating end user feedback and the result of the problem ticket analysis, identify intents and create end user self-help documentations on confluence.
- Create and deploy chatbot intents.
- Monitor effectiveness of Chatbot hit rate and enhance utterances to improve the chatbot intent hit rate to an acceptable defined level.
- Monitor and ensure the resultant effect is to reduce the recurrence of identified problem and request.

PDF scrapping #1:

- Automate the process of checking vendor quote with a standard price book.
- PR/PO data entry automation

MyWorld softphone:

- Automate the weekly report generation process

**Qualifications**

**Job Requirements**:

- Data Visualisation (Tablaeu, Power BI)
- IT Skills: Microsoft Office (Word, PowerPoint, Excel), Jira Software, Knime, Firebase, AWS
- Software Language: HTML, CSS, JavaScript, Python, Java, SQL, PHP, Dart, Swift
C#, C++, SQL

**Primary Location**: Singapore

**Job**: Internship

**Organization**: Group Human Resources Divisional Office

**Schedule**: Temporary

**Job Posting**: 05-Sep-2024, 12:58:44 AM

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