Internship: Group Operations

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Gain valuable experience in data analytics and contribute to the optimization of payment operations at a leading financial institution. As a Transformation, Design & Delivery Intern within Group Operations & Technology, you'll play a key role in identifying trends, monitoring performance, and supporting automation initiatives within our payment processing systems.

How you succeed

To thrive in this role, you'll need a strong analytical mindset, a proactive approach to problem-solving, and a willingness to learn new tools and techniques. You'll excel at interpreting data, creating compelling visualizations, and communicating your findings clearly to stakeholders.

What you do

You'll be directly involved in:

• Analyzing and interpreting payment transaction data to identify trends, anomalies, and operational bottlenecks.
• Supporting the development of regional dashboards, data visualizations, and reports to monitor key performance indicators (KPIs) in payment operations.
• Assisting in data extraction, transformation, and preparation of datasets for analysis.
• Defining key metrics and contributing to maintaining data integrity and consistency across the region's payment datasets.
• Supporting automation initiatives by identifying tasks that can be optimized or scripted using analytics tools.
• Participating in regular operations reviews to learn how data informs decision-making in real-time.
• Supporting ad-hoc data analysis projects as needed.

Who you work with

Group Operations & Technology co-creates products and solutions, building the underlying technology applications and services and managing the Group's IT operations & cyber defence 24/7. This team is focused on end-to-end transaction fulfillment services, allowing customers to focus on growth.

Who you are

• Currently pursuing an undergraduate degree.
• Possesses strong analytical and problem-solving skills.
• Has basic knowledge of Excel, Python, and data visualization tools (e.g., Power BI, Tableau) - preferred but not required.
• Demonstrates an interest in financial services, especially banking operations.
• Exhibits good communication skills to present insights clearly.
• Able to work independently and as part of a team.

Learning Objectives

This internship will provide you with:

• Practical experience in data analytics within a large-scale payment operations environment.
• Skills in data extraction, transformation, and visualization.
• Insights into the key performance indicators (KPIs) used to monitor payment processing efficiency.
• Exposure to automation initiatives and the role of data analytics in driving operational improvements.
• An understanding of the importance of data integrity and consistency.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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