Business Process Analyst

3 days ago

Boon Lay, Singapore Bollore Logistics Asia Pacific Full time

**About the role**

The incumbent will be part of a larger team within the Innovation department in supporting digital team to provide seamless and customer-focused solutions to support the achievement of business objectives.

**What you will be doing**
- Engage with end users to understand and document existing processes
- Evaluate processes, identify issues and opportunity for improvement or innovation
- Create and/or maintain process documentations related to RPA, data or digital projects
- Lead ongoing reviews of business processes and developing optimization strategies
- Standardize key processes within Singapore teams linked to Innovation projects
- Conduct meetings and presentations to share ideas and findings
- Perform requirements analysis and design thinking workshops with employees or customers
- Gather critical information from meetings with various stakeholders and produce useful reports
- Work closely with project managers, solution teams, end users and managers
- Deploy and animate process with owners community
- Provide leadership, training, coaching, and guidance to power users and process community
- Prioritize initiatives based on business needs and requirements
- Serve as a liaison between stakeholders, users and Innovation team
- Provide accurate status reporting to teams and manager
- Participate in digital projects deployment

**Requirements**:

- A Bachelor of Engineering, Computer Science, Information systems, Information Technology or related disciplines
- Good experience analysing and mapping business processes within service-based organization
- Experience in process re-engineering
- Experience in Design Thinking
- Experience in project management
- Good written or oral skills
- Team spirit
- Strong analytical, conceptual and problem-solving abilities
- Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
- Time management skills and the ability to simultaneously work on multiple deliverables
- Excellent interpersonal skills to be able to interact with operators as well as top management
- Basic supply chain or freight transport Management concepts & principles is desired

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