Aladdin Insight, Client Engagement Manager

Description

About this role

About eFront Insight Data Services

The Insight Client Success team manages the partnerships formed with Insight Data Service (IDS) clients. IDS provides world-class expertise in the collection and validation of investment data for investors in alternative assets. IDS streamlines the exchange of data between limited and general partners, allowing investors the continuous access to accurate and standardized data. Insight Data Service is a part of Aladdin Business.

The Aladdin Business is comprised of 1,200+ professionals responsible for implementing and supporting our Aladdin clients, sales and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education.

Role Description

The Insight Client Success Team is seeking an Account Manager with a financial background to work closely with our Limited Partner (LP) clients. The Account Manager will be responsible for ongoing relationship management and service delivery with clients in APAC region, building strong, resilient relationships and ensuring that high quality Insight Data Services are provided to clients.

In this role, you will:

- Gain thorough knowledge of the LP Alternative Asset industry and become proficient in the Insight product and service offering
- Work closely with clients to build positive relationships at various levels within your client’s organization through consistent communication, expectations management, and exceptional client service
- Provide technical set-up for data release for each client, as well as data review to ensure data quality, consistency and high level of completeness.
- Communicate with Head of Account Management, Onboarding Managers (Oms) and other Insight/IDS team members on all matters which are necessary for successful quarterly data collection campaigns and to support integration of data from Insight with other eFront and Aladdin products as applicable
- Collect client feedback on the service and product and take necessary actions, including escalating issues that impact service delivery;
- Cultivate strong internal relationships within eFront, BlackRock Solutions, and the wider BlackRock organization globally, in support of your client
- Provide quality assurance of product during deployments, working closely with technology teams to identify product bugs and enhancements
- Educate clients on how to use the product - product demos, ongoing training on newly added features

Experience Required
- Educated to a minimum of degree level in Finance, Economics, or Technology related fields
- 2-3+ years of work experience. Previous experience in a financial technology firm working in sales or relationship management or in an investment firm in data management being a plus
- Demonstrable interest in Financial Markets with knowledge of Alternative Assets being a plus
- Self-starter with the ability to work unguided in a fast paced and dynamic environment
- Ability to multi-task and reprioritize activities daily
- Excellent presentation skills, energetic and dynamic personality
- Advanced MS Office knowledge (especially Excel)

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.