Sales Operations Coordinator

**WHO WE ARE**:
PALO IT is a global innovation and software development company dedicated to helping organizations _craft _tech as a force for good _. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and technologists across 16 offices and five continents (France, Hong Kong, Singapore, Thailand, Australia, Mexico, Colombia, Spain and the United States).

We're committed to helping businesses transform to better our world. We're proud to be a **World Economic Forum (WEF) New Champion **, and a **B Corp-certified company **in Singapore, Hong Kong and Mexico, currently working towards certification across all other locations.

**YOUR ROLE**:
Be part of our dynamic team as a Sales Operations Specialist and take charge of revolutionizing our sales operations In this exhilarating role, you will spearhead the management and enhancement of our sales processes, tools, and data to propel us toward unparalleled success in achieving our revenue and growth objectives. If you thrive in a fast-paced environment and are ready to make a significant impact, then this is the opportunity you've been waiting for

**YOUR RESPONSIBILITIES**:

- Collaborate with business team to develop and implement sales strategies, plans, and forecasts
- Maintain and improve our CRM system, ensuring data accuracy, quality, and completeness
- Create and update sales reports, dashboards, and KPIs to provide insights and recommendations to senior management and stakeholders
- Support the sales team with proposal development and contract management
- Identify and resolve any issues or bottlenecks in the sales process, and propose solutions for improvement
- Research and evaluate new sales tools, technologies, and best practices to enhance our sales performance and efficiency

**YOUR PROFILE**:
Must-Have:

- Motivated by driving Sales Operations in the tech industry, ideally in a tech consultancy with experience across Singapore, Australia and SEA
- Solutions oriented and strategic with an desire to use technology for automation
- Proficient in pulling and interpreting data, and distilling insights using analytics tools to evaluate Sales performance, ideally familiar with HubSpot, LinkedIn and Sales Prospection tools
- Highly collaborative and works well in a diverse environment, ideally having experience working closely with senior stakeholders internally and externally.
- Strong written and verbal communication skills, you are known for being able to convince and build trust and responses naturally
- Robust skills in engaging others and articulating ideas clearly
- Strong written and verbal communication skills, allowing you to assist in crafting compelling content and collaborating across teams

**Should-Have**:

- Minimum 2 years of working in Sales Operations
- A solid understanding of sales processes, methodologies, and business principles is essential.
- Familiarity with key sales metrics, such as conversion rates, customer acquisition costs, and revenue forecasts, is important.
- Strong Analytical and Reporting skills are essential
- Highly motivated win mentality
- Highly capable of managing time and tasks independently
- Skilled at autonomous decision-making within a given framework and offering guidance to team members from various functions.

**MORE ABOUT PALO IT**:
We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. With 2025 as our horizon, we are taking action to meet the following objectives:

- Become a climate net-zero company
- Attain 50% of revenue from projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all 16 of our offices across the globe
- Continuously measure & improve employee happiness

**WHAT WE OFFER**:

- Stimulating working environments
- Unique career path
- International mobility
- Internal R&D projects
- Knowledge sharing
- Personalized training
- PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. _
- Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT. _
- Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. _