Senior / Executive, Operations (School of Business

5 days ago

Singapore PSB ACADEMY PTE. LTD. Full time

**Main Duties and Responsibilities**

**Programme Management**
- Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.
- Ensure course materials are made available in a timely manner.
- Provide prompt and accurate information and updates to students and relevant stakeholders.
- Supporting Lecturers on admin matters.
- Ensure valid FPS for all current students.
- Release of Examination information to current students.
- Monitor validity of student pass for international students.
- Programme resource planning (Programme Schedules / Classroom Allocation).

**Student Services**
- Organize and conduct orientation for new students.
- Prepare and disseminate confirmed start classes / start term information.
- Work closely with CMs to resolve student issues.
- Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.
- Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.
- Conduct regular class visits to understand student’s needs; engagement with parents / guardians to update on students’ progress.
- Conduct module evaluation; focus groups; student surveys.
- Support student on student portal, LMS and any other student support management system.

**Data Management**
- Update and maintain student data in PSB Academy’s proprietary data management system.

**Finance**
- Monitor student payment of course fees.
- Process student refunds.
- Monitor of Finance related payment such as agent commission/AR recognition.

**Exams**
- Liaise with Exam Centre for main and re exams (if applicable).
- Prepare examination nominal roll for Exam Centre.

**Events Support**
- Assist Reporting Officer in the running of events.

**Others**
- Support of Admission Matters (whenever applicable).
- Provide guidance to Junior executive/new staff.
- Any other ad-hoc duties as required by the company from time to time.

**Job Requirements**
- Degree in any discipline.
- 3 to 4 years of working experience.
- Meticulous and self-motivated with strong organisation skills.
- Possess good time management and administration skills.
- Able to work individually and as a team player with customer-oriented mindset and good communication skills.
- Able to work under pressure in fast-paced work environment.
- May be required to work occasional evenings and weekends.
- Prior relevant experience from the Private Education industry will be an advantage.

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