Routing Analyst

2 weeks ago

Singapore Vonage Full time

**Routing Data Analyst**

The Routing Data Analyst will support the Global Carrier Network Operations function through the analysis of data and trends about quality, cost, and client traffic behaviour of our SMS and Voice Products. This key-role will help the Vonage API platform, to onboard customers' traffic, optimise Cost or Quality, and a fine balance between the two.

**You will**
- Own part of the Routing table for the Global Carrier Network team (Use/Create insights from available data, Analyse data for decision making) with focus on Quality and Cost.
- Perform complex analysis: type of traffic, Cost VS Quality, Price.
- Resolve Quality Alerts to maintain QoS according to given industry standards.
- Manipulate and transform the routing table's selections for optimising Cost or Quality for new and existing customers for a set of regional countries.
- Identify solutions/improvements of our internal tools and work with key stakeholders (Product/Engineering) to eliminate blockers of day-to-day tasks.
- Provide Data analysis for other function stakeholders (Product, Engineering, Sales etc) to support cross-functional needs.
- Perform operational day-2-day tasks and work towards continuous maintenance of the service levels specified for our SMS of Voice termination SLOs with internal and external stakeholders.

**Essential for the Role (Must Have)**
- Educated to degree level.
- **At least 2-3 Years of experience on Cost/Price or Voice and SMS routing or Tech Support position.**:

- Proficient in MS Office/Google equivalent data analysis Tools.
- Exposure to Business Intelligence tools (e.g. PowerBI, Tableau etc) or similar.
- Strong analytical skills.
- Ability and willingness to work in a global, fast-paced environment.
- Flexible with the ability to adapt working style to meet objectives.
- Excellent communication and analytical skills.

**Nice to have for the Role**:

- Project Management experience
- Telecommunications industry exposure.
- API and Cloud communications Industry exposure.
- Confluence JIRA tool
- Zendesk ticketing system.

**_Note: The role requires working 1-2 weekends or bank holidays per calendar month._**

LI-SK1

  • Route to Customer Analyst

    19 hours ago

    Singapore T&G Global Full time

    T&G Global is a leader in the fresh produce industry, bringing high-quality fruit and vegetables to consumers around the world. Our innovative approach to growing, sourcing, and distributing has set us apart in the global market. We are now looking to enhance our marketing and sales operations across Asia with a newly created Route-to-Customer Analyst role,...

  • Analyst I, Groups Pricing

    6 days ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Summary The role of Groups Pricing Analyst, Products & Pricing, is to be responsible for the development and implementation of groups pricing strategies and tactics for a given set of routes/ markets, utilising pricing measures. **Job Description**: Pricing Development & Strategy- Assess and segment demand based on market conditions- Maximise revenue by...

  • Revenue Management Analyst

    2 weeks ago

    Singapore Flyscoot Full time

    Analyst, Revenue Planning (Revenue Management) Summary The role of Analyst, Revenue Planning (Revenue Management) is to be responsible for the development and implementation of revenue management strategies and tactics for a given set of routes/ markets and inventory control measures. Revenue Management & Strategy Assess and segment demand based on market...

  • Cargo - Planning Analyst

    2 weeks ago

    Singapore Singapore Airlines Full time

    Join to apply for the Cargo - Planning Analyst role at Singapore Airlines Get AI-powered advice on this job and more exclusive features. Job Description The successful candidate will be part of Cargo Division, Cargo Commercial Planning Department. He/She will plan, coordinate and evaluate the economic viability of charters, diversions, reroutes and...

  • Revenue Management Analyst

    2 weeks ago

    Singapore Singapore Airlines Full time

    The role of a Revenue Management Analyst is to be responsible for the forecasting and management of a given set of routes/markets; utilizing revenue management and inventory control systems to analyze, plan and implement demand management strategies which are critical in maximizing passenger revenue. **Key Responsibilities**: - Analyse historical and...

  • Operations Research Data Analyst

    5 days ago

    Singapore Shopee Full time

    Operations Research Data Analyst - Regional Logistics Join to apply for the Operations Research Data Analyst - Regional Logistics role at Shopee Operations Research Data Analyst - Regional Logistics Join to apply for the Operations Research Data Analyst - Regional Logistics role at Shopee Job Description As an Operations Research Data Analyst at Shopee, you...

  • Pricing Analyst

    2 weeks ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Entry Level: 0 - 2 years **Summary** As a Pricing Analyst, you will play a key role in developing and implementing pricing strategies for specific routes and markets. By analyzing market conditions and demand, you’ll optimize fare structures, identify revenue opportunities, and ensure competitive pricing strategies. If you’re ready to make an impact...

  • Analyst, Revenue Management

    2 weeks ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Summary The role of Analyst, Revenue Management, is to be responsible for the development and implementation of revenue management strategies and tactics for a given set of routes/ markets and inventory control measures. Job Description Responsibilities Revenue Management & Strategy- Assess and segment demand based on market conditions- Maximise revenue...

  • Gojek - Data Analyst (Cartography)

    1 day ago

    Singapore GoTo Group Full time

    Join to apply for the Gojek - Data Analyst (Cartography)role at GoTo Group Join to apply for the Gojek - Data Analyst (Cartography)role at GoTo Group About The Role As a Data Analyst in Cartography's team, you will be involved in working to About The Role As a Data Analyst in Cartography's team, you will be involved in working to optimize the routing...

  • Gojek - Data Analyst (Cartography)

    5 days ago

    Singapore GoTo Group Full time

    Join to apply for the Gojek - Data Analyst (Cartography)role at GoTo Group Join to apply for the Gojek - Data Analyst (Cartography)role at GoTo Group About The Role As a Data Analyst in Cartography’s team, you will be involved in working to About The Role As a Data Analyst in Cartography’s team, you will be involved in working to optimize the routing...