IT Service Management Consultant
3 days ago
**About the Role**
We are looking for a dynamic and experienced IT professional with strong knowledge in IT Service Management (ITSM), DevSecOps practices, and hands-on experience with tools such as ServiceNow, Atlassian (Jira, Confluence, JSM), and Sonatype. You will play a critical role in delivering digital transformation and enterprise service management projects for our clients across multiple industries.
**Key Responsibilities**
- Design, implement, and manage ITSM solutions using platforms like ServiceNow or Atlassian Jira Service Management.
- Collaborate with cross-functional teams to implement DevSecOps pipelines and ensure security best practices across CI/CD workflows.
- Configure, customize, and integrate Atlassian tools (Jira, Confluence, Bitbucket) and Sonatype Nexus tools.
- Conduct workshops, gather business requirements, and translate them into technical solutions.
- Provide ongoing support, troubleshooting, and enhancements for deployed systems.
- Prepare documentation, user guides, and training materials for end-users.
- Participate in client presentations, demos, and POCs as needed.
**Requirements**:
- Minimum 3 years of experience in the IT industry, preferably in consulting, systems integration, or enterprise software deployment.
- Strong technical knowledge of ITSM concepts (e.g., Incident, Change, Problem, CMDB, SLAs).
- Hands-on experience with **ServiceNow**and/or **Atlassian**products **(Jira, Confluence, JSM)**.
- Experience with DevSecOps tools and practices.
- Knowledge of **Sonatype Nexus**or similar tools is a plus.
- Experience with scripting or configuration using JavaScript, Python, Groovy, or Shell is an advantage.
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes) is beneficial.
- Excellent communication and stakeholder management skills.
- Certification in ITIL, Atlassian, or ServiceNow is a strong advantage.
**What We Offer**
- Opportunity to work on regional enterprise-level projects across Southeast Asia.
- Collaborative and innovative work environment.
- Professional development opportunities and training.
- Competitive salary and performance-based incentives.
- Work-life balance and flexible work arrangements.
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